Customer Service Executive

2 weeks ago

Delhi Delhi, India Travaura LLP Full time

We are looking for a witty personality with excellent communication skills with correct delivery of words and products in order to provide top-notch service to our customers.

Your role will involve handling inquiries, resolving issues, and building strong relationships with customers to promote repeat business and positive word-of-mouth referrals.

**Key Responsibilities**:

- Address customer concerns, complaints, and requests with empathy and patience.
- Collaborate with other departments to coordinate travel logistics, such as transportation and activities.
- Maintain accurate and organized records of customer interactions, reservations, and payments.
- Handle customer complaints and issues with a focus on finding effective solutions.
- Escalate complex problems to the appropriate department or supervisor when necessary.
- Responsible for addressing any post-sales customer queries.
- Ensuring that all travel arrangements are in compliance with company policies and procedures.
- Be up to date with travel trends, visa requirements, and safety guidelines to provide accurate information.

**Must Have**:

- Ability to learn about a variety of products (travel packages and destinations)
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills and the ability to build rapport with customers.
- Problem-solving skills and the ability to handle difficult customer situations with grace.

Pay: ₹13,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Will you be able to join us immediately?

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