Non-it Help Desk Executive(Female)

2 weeks ago

Bengaluru Karnataka, India Srishti Software Applications Pvt. Ltd Full time

A Non-IT Help Desk Executive is responsible for providing support and assistance to customers or employees regarding non-technical issues, ensuring efficient resolution of inquiries and maintaining high levels of customer satisfaction.

**Key Responsibilities**:

- **Issue Resolution**: Identify, troubleshoot, and resolve non-technical problems, escalating complex issues to appropriate departments when necessary.
- **Documentation**: Maintain accurate records of customer interactions, complaints, and resolutions to track patterns and improve service quality.
- **Collaboration**: Work closely with other departments to ensure cohesive and comprehensive support for all customer or employee concerns.
- **Feedback Implementation**: Gather feedback from users to recommend process improvements and enhance overall service delivery.

**Qualifications**:

- **Education**: Bachelor's degree in Business Administration, Communications, or a related field.
- **Experience**: Prior experience in customer service or administrative roles is preferred.
- **Skills**:

- Excellent verbal and written communication abilities.
- Strong problem-solving skills with attention to detail.
- Proficiency in using standard office software and customer relationship management (CRM) systems.
- Ability to manage multiple tasks and prioritize effectively.

This role is pivotal in ensuring that non-technical issues are addressed efficiently, contributing to the smooth operation of the organization and the satisfaction of its stakeholders.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift

Work Days:

- Monday to Friday

**Experience**:

- Non-IT Help Desk Executive: 3 years (required)

Work Location: In person

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