Help Desk Support- Tele Caller(Female)

2 days ago

Bengaluru, India TechKshetra Info Solutions Full time

**HELP DESK SUPPORT- TELE CALLER(FEMALE)**:
We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

**Duties & Responsibilities**:

- Should Read, Write and Speak Kannada
- Must be an expert in MS Office (Excel, Word, PowerPoint/PPT)
- Should be willing work as tele-caller
- The person should have Telecalling experience
- Providing technical assistance for questions and problems
- Following up with customers to ensure full resolution of issues
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
- Running reports to analyze common complaints and problems

**Job Requirements**:

- Proficiency in English and Kannada
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field

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