Help Desk

**Job Title**: Help Desk Executive
**Location**: 27th Main Road, HSR Layout, Bangalore

**Job Summary**:
We are seeking a **Help Desk Executive** to provide first-level IT and administrative support within the organization. The role involves responding to technical queries, maintaining internal tools, and assisting with administrative tasks. You will play a key role in ensuring that the company's IT systems and administrative functions run smoothly, while also providing support to the HR and Admin teams.

**Key Responsibilities**:

- **Technical Support**:

- Provide first-line support for IT hardware and software issues (e.g., computer systems, printers, networks).
- Resolve common technical problems such as password resets, printer setup, network connectivity, etc.
- **Internal Tools Support**:

- Maintain and provide support for internal tools, including the company’s **CRM** and **HR systems**.
- Assist employees with queries regarding internal systems, troubleshooting access, and resolving functionality issues.
- Coordinate with relevant teams to ensure smooth operations of these tools and escalate technical issues if required.
- **HR Department Support**:

- Assist the **HR department** by helping with tasks such as updating **attendance records**, managing employee queries related to time tracking, and leave management systems.
- Support the onboarding process by setting up workstations and granting new employees access to necessary tools and systems.
- **Administrative Support**:

- Assist in maintaining **administrative documentation** and keeping records up-to-date.
- Provide support with managing and maintaining the organization’s **asset records**, including computers, office equipment, and other resources.
- Ensure proper record-keeping for company assets, including tracking, allocation, and updates to inventory lists.
- **System Maintenance**:

- Assist in maintaining IT systems and equipment, including installing software, updating systems, and troubleshooting equipment issues.
- Monitor the health and performance of systems and escalate any potential risks or issues.
- **User Assistance & Training**:

- Help new employees set up workstations, including configuring software and ensuring access to necessary systems.
- Assist users with basic troubleshooting for office equipment such as projectors, teleconferencing systems, and printers.
- **Documentation & Reporting**:

- Maintain detailed logs of all technical issues, troubleshooting steps, and resolutions.
- Create and update knowledge base articles or user guides for common issues.
- Report recurring issues or trends to the IT team for further investigation.

**Skills & Qualifications**:

- Minimum 1-2 years of experience in a help desk, technical support
- Basic networking knowledge (e.g., routers, switches, Wi-Fi troubleshooting).
- Experience with maintaining and supporting internal tools (e.g., CRM, HR systems).
- Strong organizational skills for managing administrative documentation and asset records.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with help desk or ticketing systems is a plus.

**Preferred Qualifications**:

- Certification in IT support or customer service (e.g., CompTIA A+, ITIL) is an advantage.
- Familiarity with remote support tools and techniques.

Pay: ₹20,000.00 per month

Shift:

- Day shift

Work Days:

- Monday to Friday

**Education**:

- Diploma (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- Kannada (required)

Work Location: In person

Expected Start Date: 23/12/2024