Jira Admin

Job Information

Date Opened
- 10/16/2024Job Type
- PermanentIndustry
- IT ServicesType of Resource
- Experienced**Required Skills**:

- atlassian jira- confluence+2

City
- CoimbatoreState/Province
- Tamil NaduCountry
- IndiaZip/Postal Code
- 641035About Us

JIRA Admin Job Description
- JIRA Administration:

- Set up, configure, and maintain JIRA projects, workflows, schemes, permissions, issue types, and screens.
- Customize workflows based on team or project needs (e.g., statuses, transitions, conditions, validators, and post functions).
- Maintain JIRA user accounts, roles, groups, and permissions to ensure secure and organized access.- Performance Monitoring and Troubleshooting:

- Monitor system performance and troubleshoot any issues related to JIRA and add-ons.
- Perform regular data backups and ensure JIRA system integrity.
- Collaborate with Atlassian support for advanced troubleshooting and feature requests.
- Compliance & Security Management:

- Ensure JIRA configurations comply with security protocols and regulatory requirements.
- Manage user access controls, roles, and permissions to protect sensitive data and enforce organizational policies.
- Conduct regular audits of JIRA instances and ensure proper documentation of JIRA configurations and changes for compliance purposes.
- Customization and Configuration:

- Create and maintain JIRA filters, dashboards, and reporting for various teams and stakeholders.
- Implement custom fields, workflows, and automation to optimize JIRA usage.
- Integrate JIRA with other systems and tools (e.g., Confluence, Bitbucket, Jenkins, Slack) as needed.
- Knowledge of Service Level Agreements (SLAs), setting targets, and monitoring performance based on response and resolution times.
- Queues and Reports experience in setting up and optimizing queues, handling large volumes of service requests, and generating reports to measure ITSM performance.
- Automating service desk processes, such as routing tickets to specific teams based on incident type or priority.**Education**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- **Experience**:

- 2-3 years of experience as a JIRA Administrator, with in-depth knowledge of JIRA administration, configuration, and customization.
- Experience with Atlassian suite tools (Confluence, Slack, etc.) and knowledge of Agile methodologies (Scrum, Kanban).
- Experience in extending Atlassian products via code development is preferable
- Experience with Scripting (e.g., Groovy, JavaScript) is an advantage
- Atlassian Certified JIRA Administrator or similar certifications are an advantage
- Technical Skills:

- Expertise in JIRA administration, including workflow configuration, custom fields, and permissions.
- Hands-on experience with JIRA plugins and integrations.
- Familiarity with JIRA Query Language (JQL) for reporting and querying.
- Knowledge of system administration, including user management, backups, and monitoring.
- Soft Skills:

- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Ability to work collaboratively with various teams and provide effective user support.
- Detail-oriented with a focus on delivering high-quality solutions.
- Must have a strong work ethic with good time management skills.

**Requirements**:

- Route to the domain or keyword based queues
- Client domain based queue
- Keyword based queue (Invoice, Proofreading, Docketing, etc.,)
- Auto and manual assignment
- Work in-progress APT tracking, Real time queue management
- TAT & SLs tracking
- Out of TAT ticket reminders
- Workforce management
- Dashboards & Reports

**Benefits**:

- Workflow management
- TAT /SLA breach - early warning system
- AHT, Productivity & Utilization tracking