Sf Admin

2 weeks ago

Chennai Tamil Nadu, India Virtusa Full time

Job Summary:
Key Responsibilities:
Ticket Management: Efficiently handle and resolve support tickets using Salesforce Admin license.
Change Management: Gather requirement, analyze impact, Handle configuration changes, test and deploy along with proper documentation.
Integration Management: Oversee and manage integrations between Engage and other AstraZeneca IT systems.
Process Improvement: Identify areas for improvement within current processes and propose actionable solutions to enhance efficiency and effectiveness.

Qualifications:
Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
**Experience**:
Experience in IT support and good understanding of ITSM Principles, ways of working. Hands-on experience ticket management systems and tools (ServiceNow, JIRA)
Experience in monitoring and reporting KPIs.

**Skills**:Proficient in using Salesforce Admin tools, SOQL Queries, Reporting and Dashboards.
Should be Salesforce certified.
Must have good understanding of Overall SFDC Architecture & landscape
Must have good knowledge & work experience in SFDC configuration, customization
Strong analytical thinking and problem-solving abilities.
Excellent communication skills, both written and verbal.
Ability to work as an individual contributor and take initiative in driving improvements.
Familiarity with integration management and process improvement methodologies.

Competencies:
Communication: Ability to effectively communicate technical information to non-technical stakeholders.
Analytical Thinking: Strong ability to analyze data, identify trends, and make data-driven decisions.
Problem Solving: Skilled in identifying problems, developing solutions, and implementing changes.
Individual Contributor: Capable of working independently, managing time effectively, and prioritizing tasks.
Initiative: Demonstrates a proactive approach to identifying opportunities for improvement and driving change.

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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