SF - Project Manager

1 week ago

Chennai India NTT Data Full time

Job Description Job Summary The Salesforce Admin Lead Consultant is responsible for leading the overall Salesforce administration function across the organization. This includes defining strategic direction, ensuring platform scalability, enforcing governance, and managing a high-performing team of Salesforce administrators. The role serves as a bridge between business stakeholders, technical delivery teams, and executive leadership to ensure Salesforce is optimized as a key enterprise platform driving customer engagement, sales productivity, and operational efficiency. Key Responsibilities 1. Strategic Leadership & Vision Develop and execute the Salesforce administration strategy aligned with corporate goals and digital transformation initiatives. Drive governance frameworks for Salesforce platform usage, configuration, and compliance across business units. Serve as the primary point of contact for Salesforce governance, licensing, and enterprise roadmap discussions. Partner with Salesforce architects, developers, and program leads to ensure the platform meets enterprise scalability and security standards. 2. Team & Operational Management Lead, mentor, and expand a global team of Salesforce administrators and functional leads. Define and enforce administration best practices, including documentation, release management, and change control. Oversee workload allocation, performance metrics, and professional development within the team. Collaborate with HR and leadership to build Salesforce admin competency frameworks and career paths. 3. Platform Oversight & Optimization Manage enterprise-wide Salesforce environments including multiple orgs, sandboxes, and production instances. Ensure data integrity, security compliance, and adherence to global privacy standards (GDPR, HIPAA, etc.). Direct platform upgrades, feature rollouts, and integration management (with ERP, marketing, and analytics platforms). Evaluate new Salesforce features and AppExchange solutions for business value and compatibility. 4. Stakeholder Collaboration Partner with business units (Sales, Service, Marketing, Operations) to gather requirements and prioritize initiatives. Work with IT leadership to define SLAs, performance metrics, and support processes. Represent the Salesforce Admin function in enterprise-level steering committees and governance boards. 5. Data Governance & Reporting Define and enforce enterprise-wide data standards, deduplication processes, and audit controls. Lead initiatives around data migration, cleansing, and reporting automation. Support executive reporting and dashboard standardization for leadership visibility Project Management Skills . Strong knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze, and assign user stories to agile development team . Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point) . Excellent written and verbal communication skills . Self-Motivated learner

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