Service Coordinator

5 days ago


Mumbai Maharashtra, India UDG Hire Hub Full time

Attend to **customer service calls and inquiries** in a professional and courteous manner.
- Allocate service calls to technicians based on priority and availability, ensuring **prompt**

**and efficient service delivery.**
- Utilize the company **CRM system** to log, track, and manage all service calls and customer

interactions.
- Prepare **repair quotations for air conditioning systems using Tally software.**
- **Follow up** with customers for confirmation and approval of repair quotations.
- Coordinate with technicians and ensure all service calls are attended to within the

stipulated time frame.
- Maintain accurate records of all service calls, quotations, and customer interactions.
- Provide regular updates and reports to the management on service call status and

resolution.
- Assist in the **preparation and distribution of service-related documentation** and

communications.
- Handle any **customer complaints** or issues, ensuring they are resolved to the customer's

satisfaction.
- Proven experience in a **customer service **or service coordination role, preferably in the

**HVAC&R** industry.
- Proficiency in using CRM systems and Tally software.
- Previous experience in **preparing quotations** and handling **customer approvals**.
- Ability to work independently and as part of a team.

Pay: Up to ₹300,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)
- Tally: 1 year (preferred)
- CRM software: 1 year (preferred)
- Customer query resolution: 1 year (preferred)

Work Location: In person


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