Email Escalation
6 days ago
Location - Gurgaon Sector -28
Experience : - Minimum 2 yrs.
**Eligibility Criteria**:
- Must be at least Graduate any stream.
- Must have Excellent communication as well as writing skills.
- Male & Female both can apply.
**Job Description & Responsibility**:
- To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated.
- Seek advice and escalate the issue to relevant teams.
- Co-ordinate and follow up with support teams for resolution of customer complaints.
- To ensure that customers do not have to approach senior management for resolution of issues.
- Maintain TAT of commitments given to customer.
- Escalate the issue to higher ups whenever required.
- Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process
- improvements to better customer experience.
- Suggest process improvements.
**Salary**: ₹40,083.20 - ₹60,658.08 per month
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Gurgaon, Gurgaon - 122009, Haryana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 2 years (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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