Chat & Email Representative
4 days ago
**Responsibilities**:
- Provide accurate and detailed information regarding products, services, and policies.
- Address customer concerns, resolve issues, and escalate problems when necessary.
- Offer personalized and professional assistance to ensure customer satisfaction.
- Maintain a high level of product knowledge to provide effective support.
- Document customer interactions, inquiries, and resolutions accurately.
**Requirements**:
- Strong typing skills and ability to multitask efficiently.
- Ability to empathize with customers and provide appropriate solutions.
- Detail-oriented with good organizational and problem-solving abilities.
- Ability to work in a fast-paced environment and handle high volumes of inquiries.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹16,000.00 - ₹28,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work (preferred)
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