Customer Success Executive

1 week ago

Jagatpur Ahmedabad Gujarat, India BKM Health Pvt. Ltd. Full time

Handle inbound customer inquiries.
- Manage CRM records and coordinate with Sales and Compliance for proposals.
- Oversee the customer onboarding process, including signup, account setup, and website walkthrough.
- Conduct weekly meetings with Compliance.
- Address customer feedback with concise and empathetic communication.
- Handle Returns and RMA requests.
- Retrieve and manage web session log reports.
- Ensure compliance with sales activities, laws, and regulations.
- Liaise between Compliance and Sales for a seamless process.
- Request and organize initial customer setup documents.
- Set up customer accounts in the ERP system.
- Review and update existing accounts.
- Communicate with customers regarding drug certifications.
- Have a general understanding of Bonita Pharmaceuticals' product portfolio.

**Qualifications**:

- Proficient in Microsoft Office (Word, Excel & PowerPoint) and ERP systems.
- Fast learner with good ENGLISH written/verbal communication skills.
- Ability to work independently and as a team.
- Effective time management skills.
- Bachelor’s Degree or Higher.
- Prior pharmaceutical industry experience preferred.

**Salary**: From ₹300,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Fixed shift
- US shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Shift availability:

- Night Shift (required)

Ability to Commute:

- Jagatpur, Ahmedabad, Gujarat (required)

Ability to Relocate:

- Jagatpur, Ahmedabad, Gujarat: Relocate before starting work (required)

Work Location: In person

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