Provisioning Coordinator

4 days ago

Mumbai Maharashtra, India Brennan IT Full time

**Why work for Brennan?**
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.

**Brennan offers an excellent remuneration package and benefits including**:

- An environment that embraces learning and development of all employees
- A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more
- A strong culture underpinned by values that are truly lived every day
- Flexibility to work in the way that brings out the best in you

**The Role**:
The role is pivotal in the overall Service Delivery framework and ensures that underlying carrier and suppliers are managed throughout the lifecycle of the service delivery processes.
The role will provide support to Project Managers where PMs are aligned, acting as a second contact to the customers, suppliers, and internal staff.
The role will at times act as the sole interface directly to customers, where Project Managers are not aligned to a project rollout.

**Your responsibilities**:

- Responsible for ordering carrier circuits and relevant equipment in-line with the project plan
- Responsible for ordering carrier circuits and relevant equipment in-line with the project plan
- Managing carrier delivery milestones ensuring the agreed Service Levels and Key Performance Indicators (KPI) are met
- Responsible for carrier, sub-contractor, supplier relationship and processes management
- Responsible for cross functional coordination to perform order management
- Maintaining internal and customer communication during the process
- Maintaining the desired quality standards for processing each of the order
- Responsible for documentation of orders and updating internal knowledge database
- Interact with relevant business leaders to identify recurring issues and derive the root cause and permanent solution
- Adherence and compliance to the defined processes and tasks assigned
- Training and Mentoring internal and other staff as necessary

**What skills you will bring to the team**:

- Intrinsic industry based technical aptitude and experience working with carrier or supplier or reseller etc.
- Good knowledge on network access technologies (DSL, ISDN, Ethernet, IP Internet, 3G/4G) & networking equipment’s like router, switches, firewall etc.
- End to End ownership and accountability for the circuit and device ordering
- Capability to build and maintain relationships with customers, vendors, suppliers and staff
- Good verbal and written communication skills
- Passion and focus for customer service

**Brennan**is an equal opportunity employer.

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