Provisioning Co-ordinator

2 days ago

Mumbai, India Brennan IT Full time

**Purpose of Role**
The role is pivotal in the overall Service Delivery framework, and ensures that underlying carrier and suppliers are managed throughout the lifecycle of the service delivery processes.

The role will provide support to Project Managers where PM’s are aligned, acting as a second contact to the customers, suppliers, and internal staff.

The role will at times act as the sole interface directly to customers, where Project Managers are not aligned to a project rollout.

**Key Responsibilities**
Your activities and duties may include but not limited to:

- Responsible for ordering carrier circuits and relevant equipment in-line with the project plan
- Managing carrier delivery milestones ensuring the agreed Service Levels and Key Performance Indicators (KPI) are met
- Responsible for carrier, sub-contractor, supplier relationship and processes management
- Responsible for cross functional coordination to perform order management
- Maintaining internal and customer communication during the process
- Maintaining the desired quality standards for processing each of the order
- Responsible for documentation of orders and updating internal knowledge database
- Interact with relevant business leaders to identify recurring issues and derive the root cause and permanent solution
- Adherence and compliance to the defined processes and tasks assigned
- Training and Mentoring internal and other staff as necessary

**Key Competencies**

**Essential**
- 3-4+ yrs. of experience in related role preferably in Managed Services or Telecom provider environment.
- Intrinsic industry based technical aptitude and experience working with carrier or supplier or reseller etc.
- Good knowledge on network access technologies (DSL, ISDN, Ethernet, IP Internet, 3G/4G) & networking equipment’s like router, switches, firewall etc.
- End to End ownership and accountability for the circuit and device ordering
- Capability to build and maintain relationships with customers, vendors, suppliers and staff
- Good verbal and written communication skills
- Passion and focus for customer service
- Good coordination skills and ability for multi-tasking
- Strong decision making abilities
- Proven ability to work within and across teams
- Ability to learn new technologies
- A “do whatever it takes” attitude and proactive approach
- Good knowledge on ITSM Tools & Processes
- Experience in supporting international clients
- Willing to work in shifts

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