HSTc Operations Coordinator

The **HSTC (High Stakes Test Center) Operations Coordinator - India Based** plays a key role in ensuring the smooth operation of High-Stakes Test Centers (HSTCs).

Reporting to High Stakes Test Centre Management Team Leader, the role involves working with partners, managing schedules, ensuring compliance, and providing the necessary tools and processes for efficient exam delivery. Strong organizational skills, attention to detail, and clear communication are essential to maintaining high-quality standards.

**As a HSTC (High Stakes Test Center) Operations Coordinator - India Based your tasks will include the following**:

- Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
- Collaborate with Workforce Management team on Speaking Examiners’ allocation forecast.
- Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
- Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
- Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
- Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
- Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
- Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.

**What we look for**:

- Bachelor’s degree in business administration, operations management, or a related field preferred.
- 3+ years of previous working experience in a multi-cultured environment would be considered a plus.
- Excellent attention to detail.
- Excellent command of the English Language (Level C2). Extra languages desired
- Advanced computer literacy is required. ECDL Advance level certification is desirable
- Clear and effective communication skills, both written and verbal.
- Strong organizational and time-management skills.
- Ability to work under pressure and meet tight deadlines.
- Experience in liaising with multiple teams and departments.
- Strong focus on compliance, ensuring all processes and communications adhere to relevant regulations, company policies, and industry standards.
- Flexibility to travel as required to support operational needs.

**What we offer**:
Competitive remuneration package

Work in an international, dynamic and fun atmosphere Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees Huge learning experience in using best practices and global environment Constant personal and professional development

**About PeopleCert**

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

**Quality, Innovation, Passion, Integrity** are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

**Working on Home Office (HO) Secure English Language Tests (SELTs)**

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

- A basic or enhanced Disclosure Barring Service (DBS) check
- Right to Work in the UK check (including nationality, identity and place of residence)
- HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
- Financial background check
- Employment reference check
- If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK