Relationship Officer

2 weeks ago

Bengaluru, India PharmEasy Full time

DocOn is a fast-growing HealthTech Startup. Our products are Digitising the Healthcare A leading EMR/EHR Software Product offering the best Doctor-Patient Engagement platform.

Docon Products digitise the way doctors practice and deliver a seamless experience to Patients. From its inception in 2016, DocOn has had only one focus - to deliver a state of art standard healthcare software; which is simple to use; at the most affordable cost and backed by an exceptionally high level of customer support.

**Key Responsibilities**:

- Help Docon customers in all stages of usage of product - during the trial, setup/configuration, and after-sales support to Doctors
- Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner.
- Keeping Help/FAQ sections up to date.
- Work with engineering team to help them understand customer problems, reproduce them and fix them.
- Work with product team and contribute towards driving our product roadmap with real-world customer requirements

Perks & Benefits:

- Flexible Working Hours
- Flexi Leave Policy
- Paternity Leaves
- Relaxed Dress Code
- Best Systems to work
- Health Insurance
- Team Parties
- Gaming Room
- Working with smart, young, mission-driven people
- Approachable Leadership Rewards & Awards to Achievers
- Friendly office environment

Desired Skills:

- Relevant healthcare/healthtech experience is a plus
- Active listening and reading-between-the-lines to identify and prevent customer churns
- Excellent communication skills, past experience of building strong relationships
- Individual Contributor Role focuses on working with clients (Doctors)
- Must Have Passion for customer delight
- Must know fluent English and Hindi
- Preferred to have worked in a B2B Process involving client interactions and support
- voice process.
- Nice to Have : Hands on with MS Excel

Experience:

- 0 to 3 years
- customer support executive, customer support, customer delight, individual contributor, voice process, communication skills

**Job Types**: Full-time, Regular / Permanent

Schedule:

- Day shift

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English, Hindi, Kannada (preferred)

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