Service Advisor

6 days ago

Solapur Maharashtra, India Bhagwat Associates Full time

**Key Responsibilities**:

- **Customer Interaction & Consultation**:

- Welcome customers, understand their service needs, and ensure a smooth, professional experience.
- Listen attentively to customer concerns, assess service requirements, and communicate the importance of timely maintenance.
- Use persuasive communication to encourage customers to invest in recommended services for optimal vehicle performance.
- **Service Coordination**:

- Prepare detailed job cards outlining required services, costs, and timelines.
- Coordinate with the service team to ensure efficient workflow and timely service completion.
- Keep customers informed on service status, providing guidance on additional services as needed.
- **Quality Control & Assurance**:

- Review serviced vehicles to confirm all work meets high standards before handing over to customers.
- Address any follow-up questions and gather feedback for continuous service improvement.
- **Appointment Management**:

- Schedule and confirm service appointments, optimizing workshop capacity and minimizing wait times.
- Ensure necessary parts and equipment are prepared ahead of appointments for efficiency.
- **Administrative Support**:

- Assist with administrative tasks, such as preparing finance reports, data entry, and documentation.
- Maintain accurate service records, process billing, handle payments, and generate daily service and customer feedback reports.
- **Additional Responsibilities**:

- Undertake other related duties as requested by management, supporting dealership operations in areas like finance reporting, data entry, and other tasks as needed.

**Qualifications & Skills**:

- **Experience**: Minimum 1-2 years in customer service, sales, or similar roles with direct customer interaction. Prior automotive experience is a plus but not mandatory.
- **Persuasive Communication**: Fluent in Marathi & Hindi with strong skills in building rapport and encouraging customer buy-in for services.
- **Customer-Centric**: Friendly, empathetic, and skilled in relationship building and customer engagement.
- **Flexibility**: Willing to support additional administrative, data entry, or finance-related tasks as requested.
- **Organizational Skills**: Able to handle multiple tasks, manage schedules, and maintain accurate records.
- **Basic Computer Skills**: Should have basic knowledge or typing skills in MS Office (like Excel) and comfortable learning dealership software for service tracking.
- **Problem-Solving**: Resourceful and solution-oriented when addressing customer concerns.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Application Question(s):

- Do you have a degree or experience in automotive or engineering field?

**Education**:

- Diploma (required)

**Experience**:

- total work: 2 years (preferred)

**Location**:

- Solapur, Maharashtra (required)

Work Location: In person

  • Service Advisor

    2 days ago

    Solapur, Maharashtra, India Bhagwat Associates Full time

    **Key Responsibilities**: - **Customer Interaction & Consultation**: - Welcome customers, understand their service needs, and ensure a smooth, professional experience. - Listen attentively to customer concerns, assess service requirements, and communicate the importance of timely maintenance. - Use persuasive communication to encourage customers to invest...

  • Service Advisor

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India ALL ABOUT MOTORS Full time

    Service Advisor/Floor Manager **Job Description**: - We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed also managing the technicians on the floor. They may...

  • Service Advisor

    2 days ago

    Vashi, Navi Mumbai, Maharashtra, India ALL ABOUT MOTORS Full time

    Service Advisor/Floor Manager **Job Description**: - We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed also managing the technicians on the floor. They may...

  • Service Advisor

    2 weeks ago

    Hingna, Nagpur, Maharashtra, India Girnar Motors Full time

    Profile : Service Advisor. Education : Diploma in Mechanic/B.E. in Mechanic. Experience : 2-4 yrs Experience in Automobile Industry. JD: - Greet customers when they arrive at the parts and service center and direct them to an available mechanic - Consult with mechanics about necessary repairs and possible alternatives to expensive work - Provide...

  • Service Advisor

    2 days ago

    Hingna, Nagpur, Maharashtra, India Girnar Motors Full time

    Profile : Service Advisor. Education : Diploma in Mechanic/B.E. in Mechanic. Experience : 2-4 yrs Experience in Automobile Industry. JD: - Greet customers when they arrive at the parts and service center and direct them to an available mechanic - Consult with mechanics about necessary repairs and possible alternatives to expensive work - Provide...

  • Service Advisor

    2 weeks ago

    Pimpri-Chinchwad, Maharashtra, India Unnati Vehicle Private Limited Full time

    Attendance 90%. Understand the reason of accidental damage of vehicle and condition of vehicle as well as customer. Detail inspection of vehicle for accidental damages, claim form to be filled by customer only on his hand writing. Attending the customer and will ensure all the vehicle valid documents for further insurance claim process. All required...

  • Service Advisor

    1 week ago

    Pune, Maharashtra, India S. R. Prime Solutions Full time

    **About Us**: We are a leading HR recruiting agency committed to finding exceptional talent for esteemed organizations in the automotive industry. Presently, we are representing a reputable organization dealing with various ranges of four-wheelers in Chakan, Pune. We are seeking skilled Service Advisors / Body Shop Advisors to join their team. **Key...

  • Service Advisor

    1 week ago

    Nagpur, Maharashtra, India Eros Hyundai Full time

    **Service Advisor** **Job description** **Designation: -** Service Advisor **Qualification**: - Diploma in Automobile engineering/ Mechanical engineering **Experience: -** Fresher. **Location: -** Nagpur. **Skills: - ** 4 Wheeler driving, Great Verbal Communication Skills, presentable, Public Speaking. **Roles and Responsibilities: - ** - Communicates...

  • Service Advisor

    2 weeks ago

    Nagpur, Maharashtra, India Eros Hyundai Full time

    **Designation: -** Service Advisor **Qualification**: - Diploma in Automobile engineering/ Mechanical engineering **Experience: -** 6 month -1 year experience as Service Advisor. **Location: -** Nagpur. **Skills: - ** 4 Wheeler driving experience min 6 months - 1 year is must, Great Verbal Communication Skills, presentable, Public Speaking. **Roles and...

  • Service Advisor

    2 weeks ago

    Nagpur, Maharashtra, India Arun Automobiles Full time

    As a 2-Wheeler Workshop Service Advisor, your role is to facilitate excellent customer service and streamline workshop operations. You'll be the bridge between customers and technicians, ensuring efficient communication and timely resolution of service needs. **Responsibilities**: - **Customer Interaction**: - Understand and address customer service...