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Service Advisor

2 weeks ago

Hingna Nagpur Maharashtra, India Girnar Motors Full time

Profile : Service Advisor.

Education : Diploma in Mechanic/B.E. in Mechanic.

Experience : 2-4 yrs Experience in Automobile Industry.

JD:

- Greet customers when they arrive at the parts and service center and direct them to an available mechanic
- Consult with mechanics about necessary repairs and possible alternatives to expensive work
- Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
- Answer questions about service outcome (after consulting with mechanic if necessary)
- Advise customers about warranty protections and potential cost savings
- Help customers decide between trading in a car and fixing it through our shop
- Manage and oversee the service centre's workflow and scheduling
- Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up

Skill Required:

- Proven work experience as a Service Advisor or similar role
- A strong understanding of automotive technology and the automotive industry
- Proficiency with industry-specific software
- Excellent customer service, interpersonal and communication expertise
- Strong organisational, decision-making and problem-solving skills
- Relevant training and/or certifications as a Service Advisor

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person