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Service Advisor

2 weeks ago

Nagpur, Maharashtra, India Group Landmark Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Purpose

The Service Advisor acts as the primary point of contact between the customer and the workshop. Responsible for understanding customer needs, explaining repair/maintenance requirements, preparing accurate job cards, and ensuring high levels of customer satisfaction in line with premium brand standards.

Key Responsibilities
  • Greet customers in a professional and courteous manner, ensuring a premium dealership experience.
  • Listen to customer concerns, understand vehicle issues, and document them clearly.
  • Create and explain job cards, estimates, and repair timelines to customers.
  • Coordinate with technicians and workshop team to ensure timely and accurate completion of service/repairs.
  • Provide updates to customers regarding job progress, additional findings, or delays.
  • Conduct post-service follow-up, explain completed work, and ensure customer satisfaction.
  • Promote additional services, accessories, and maintenance packages where appropriate.
  • Maintain records of all customer interactions and ensure compliance with OEM and dealership standards.
  • Handle customer complaints professionally and escalate when required.
  • Ensure all safety, quality, and brand standards are consistently met.
Requirements
  • Education: Diploma/Degree in Automobile/Mechanical Engineering or equivalent technical qualification.
  • Experience: Minimum 35 years of experience as Service Advisor, preferably in premium/luxury automobile brands.
  • Skills:
  • Strong technical knowledge of automobiles.
  • Excellent communication and interpersonal skills.
  • Ability to handle high-pressure situations and customer concerns with professionalism.
  • Good computer skills (DMS/ERP knowledge preferred).
  • Other Requirements: Valid driving license (4-wheeler mandatory, heavy vehicle preferred).
Key Competencies
  • Customer Relationship Management
  • Technical Understanding
  • Sales Orientation & Upselling Skills
  • Attention to Detail
  • Problem Solving & Decision Making
  • Team Collaboration
Compensation & Benefits
  • Competitive Salary + Incentives
  • Medical & Insurance Benefits
  • Training & Development Programs from OEM
  • Career growth opportunities within dealership network