Service Advisor

4 days ago

nagpur, India Group Landmark Full time

Job PurposeThe Service Advisor acts as the primary point of contact between the customer and the workshop. Responsible for understanding customer needs, explaining repair/maintenance requirements, preparing accurate job cards, and ensuring high levels of customer satisfaction in line with premium brand standards.Key ResponsibilitiesGreet customers in a professional and courteous manner, ensuring a premium dealership experience.Listen to customer concerns, understand vehicle issues, and document them clearly.Create and explain job cards, estimates, and repair timelines to customers.Coordinate with technicians and workshop team to ensure timely and accurate completion of service/repairs.Provide updates to customers regarding job progress, additional findings, or delays.Conduct post-service follow-up, explain completed work, and ensure customer satisfaction.Promote additional services, accessories, and maintenance packages where appropriate.Maintain records of all customer interactions and ensure compliance with OEM and dealership standards.Handle customer complaints professionally and escalate when required.Ensure all safety, quality, and brand standards are consistently met.RequirementsEducation: Diploma/Degree in Automobile/Mechanical Engineering or equivalent technical qualification.Experience: Minimum 35 years of experience as Service Advisor, preferably in premium/luxury automobile brands.Skills:Strong technical knowledge of automobiles.Excellent communication and interpersonal skills.Ability to handle high-pressure situations and customer concerns with professionalism.Good computer skills (DMS/ERP knowledge preferred).Other Requirements: Valid driving license (4-wheeler mandatory, heavy vehicle preferred).Key CompetenciesCustomer Relationship ManagementTechnical UnderstandingSales Orientation & Upselling SkillsAttention to DetailProblem Solving & Decision MakingTeam CollaborationCompensation & BenefitsCompetitive Salary + IncentivesMedical & Insurance BenefitsTraining & Development Programs from OEMCareer growth opportunities within dealership network

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