Hotel Reservation Expert

**About Kuoni Tumlare**

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include a series of tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruiser.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destination experts - enabling us to make a real difference to the world.

**Job Purpose**

As Hotel Reservation Expert, you ensure the successful booking/placing of groups in contracted and non-contracted hotels in your area of responsibility. You leverage your in-depth destination knowledge and strong supplier network to handle complex, exceptional cases. You should contribute to Hotel Reservation’s efficiency and help improve the overall service quality and profitability of the company while ensuring that all actions are in line with the company’s Procurement, Sales, and overall strategy.

**Key Activities**
Focus on/resolve complex cases where a good supplier relationship is required, such as last-minute bookings, bookings without an allotment, long-term bookings without valid contracts, resolving kick-outs and book-outs, avoiding of supplier cancellation charges, etc.
Maximisation of profit both by negotiation at the initial booking stage and by renegotiation to optimise profit closer to arrival
Booking space at contracted hotels & management of allotments. Finding alternative hotel options & rate negotiation at noncontracted hotels
Coordination for hotel add-on services, rooming list etc
Sourcing hotel space for MICE groups, meeting space and gala venue at the hotel
Prebooking of hotel space for Series groups
Coordination between supplier and finance team in case of invoice disputes & prepayments
Regular coordination with the hotel for room count changes, deadline handling and space reconfirmation
Build and maintain strong relationships with key suppliers to secure sufficient capacity at competitive terms in properties that are suitable to our customers throughout different demand cycles

**Other activities**

Prompt communication within the team about updates like closure, renovation, or new facilities at hotels.
Support customer service team in event of major on-road issues like book outs.
Building rapport with hotel GSO for access to multiple hotel options Internal Communication.
Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales and Operations.
Coordination with Finance team for prepayments and query resolutions

**Knowledge & Skills**

Strong communication (Written & Spoken) skills in English (Any European language proficiency preferred but not mandatory).
Good working knowledge of Microsoft Office (data analysis in Excel and reporting in PowerPoint).
Planning and proactive work approach.
Hardworking and reliable.
Self-motivated and a good teamwork player.
Good negotiation skills.
Analytical thinking, attention to detail and accuracy Experience and Qualifications.
Good knowledge of destinations & hotels in Europe.
Experience in handling hotel reservations or service reservations.

**We Are Looking For a Person Who Is**:

- A team player, willing to get involved in broader issues, with a key focus on solving the requirements.
- A collaborative self-starter with hands-on experience and a can-do attitude. A pragmatic approach and the ability to address and solve challenges within a dynamic global environment.
- Focusing on accuracy and details while working towards multiple deadlines.
- Open-minded and with a positive attitude, but also critically challenging existing processes and practices.
- A disciplined thinker and analytical problem solver who has the capacity to manage complex issues and develop effective solutions in a timely fashion.

**What We Offer**:

- Supportive training programs: access to a rich training platform with numerous courses and labs.
- Opportunity to Work in one of the world’s leading companies and an international environment.
- Probation period 3 months.
- Medical, Accidental and Term insurance from day 1.