
Unlock Your Potential as a Reservation Expert
1 week ago
We're seeking a skilled Reservation Expert to join our team. As a key member of our front office, you'll be responsible for handling guest inquiries, processing reservations, and ensuring seamless stays.
- Respond promptly and professionally to guest inquiries via phone, email, or online booking requests.
- Maintain accurate records in our Property Management System (PMS) and ensure all guest details are up-to-date.
- Collaborate with the Front Office, Sales, and Revenue teams to optimize room inventory and maximize revenue.
- Provide guests and travel partners with accurate information on room types, rates, packages, promotions, and hotel facilities.
- Process amendments, cancellations, and special requests in line with hotel policies.
- Prepare daily/weekly reservation and occupancy reports.
- Upsell room categories and hotel services to enhance guest experience and revenue.
You'll Thrive If:
- Graduate in Hospitality / Hotel Management or related field preferred.
- 1-3 years of experience in reservations/front office, preferably in hospitality.
- Proficiency in hotel PMS (e.g., Opera, IDS, or similar).
- Strong verbal and written communication skills.
- Customer-focused with a positive, service-oriented attitude.
- Able to multitask and work under pressure.
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