Customer Care Executive

5 days ago

Mumbai Maharashtra, India NxEev Technologies Full time

**Job Description: Customer Care Representative**

**Location : Thane**

**exp : 2 +**

**Role Overview**: We are seeking a dynamic and customer-oriented individual with experience in handling customer inquiries, complaints, and support for the furniture and hospitality industry, particularly in showroom and front desk settings.

**Key Responsibilities**:

- Provide exceptional customer service, addressing inquiries, resolving complaints, and assisting with product-related queries in a showroom or front desk environment.
- Assist customers in selecting furniture, providing product recommendations and advice.
- Handle returns, exchanges, and customer concerns, ensuring customer satisfaction.
- Maintain a welcoming and professional environment in the showrooM/Front desk.
- Collaborate with the sales and support teams to ensure smooth customer experiences.
- Manage customer feedback and follow up to ensure resolution.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Application Question(s):

- How many years of experience you have in customer service?
- Are you immediate Joiner ?
- are you comfortable with Thane location ?
- what is current Ctc ?

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

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