Product Owner, Critical Flows. Operations Center, Group Digital, Ingka Group

**Job ID**: 270734

**Date posted**: 30/01/2025

Hej

At IKEA, we are committed to transforming the way we manage and deliver services to enhance our co-worker experience and drive operational excellence. We are digitally transforming the technology landscape and related processes to ensure a modern workplace for over 177,000 co-workers across our markets who utilize our systems every day.

The Operations Center unit, within Service Management & Operations, is assigned to define and lead the product and technology strategies for the Operations Center and ensure the reliability and availability of digital products and services across the IKEA landscape. This we are doing through our focus on the observability, monitoring, reporting and modernization of our Business Critical Flows, a mix of homegrown and standard products; paired with our 24/7 Operations following the Service Continuity and Major Incident Mgmt Frameworks.

We are now looking for a product owner to join us here in the Operations Center unit. As our product owner, you are the visionary and the strategist, the one who plays a key part in turning ideas into reality. Your role is to harness the power of collaboration, bringing together diverse teams to build something greater. Each day presents an opportunity to listen, learn, and innovate, ensuring that the product evolves in alignment with the ever-changing needs of both the business and the user.

You hold the blueprint of success; balancing stakeholder demands with the practicalities of development. The path may be fraught with obstacles, but your resilience and creativity drive you forward.

WHO YOU ARE

As our product owner, you play a critical role in success by bridging the gap between stakeholders and the development team(s). You also hold these key attributes and skills:

- As our product owner you play a critical role in success by bridging the gap between stakeholders and the development team(s). You also hold these key attributes and skills:

- Good knowledge of business processes, Business Analysis and product discovery techniques, like customer development programs, persona development and qualitative/quantitative research methodology
- Good knowledge of how to create a successful product strategy from scratch and how to story-tell to gain buy-in with a variety of key stakeholders connected to the area of responsibility
- Good knowledge of data and analytics key concepts, for example, qualitative versus quantitative data, statistical analysis and basics of data modelling
- Good knowledge of how to define and measure success, for example how to create OKR framework, KPIs and/or SLAs (XLAs)
- Good ability to influence, listen to and collaborate successfully with a variety of stakeholders connected to the domain in a complex organisation
- Having a data-informed and outcome-driven mindset
- Ability to lead by example
- Humble leader who is comfortable leading, directing, and empowering team members without formal management authority in a complex environment
- You are inspired by rapidly changing situations
- You are motivated by sharing and living the IKEA culture and values

Key previous experiences and proven skills:

- Minimum 3 years of progressive experience in digital product development and proven track record of delivering products that add value
- Experience in business process mapping/omni-channel customer journeys or value stream identification
- Strong teamwork and collaboration skills
- Extensive experience in Retail Domain or similar
- Experience in working in agile environments
- Strong stakeholder management and communication skills
- Strong demonstrated both business and technical competence in the assigned area
- Experience or understanding of Business critical flows / Products in scope for this role is considered an advantage

DAY TO DAY RESPONSIBILITIES
- Set a tangible product strategy for the assigned Business Critical flows / products and ensure that the delivery of outcomes meets objectives and customer needs
- Continually benchmark against industry standards to meet customer needs and ensure that assigned product team(s) understand and drive towards meeting them
- Align with teams across the organisation to ensure maximum impact
- Demonstrate strong product development practices in daily interactions to enable high-performing team(s)
- Be open to different perspectives being heard and balanced to meet business objectives, collaborating within and outside of the team(s) to ensure togetherness and strong partnership with key stakeholders
- Communicate the product strategy and vision for the product(s) to ensure the team(s) is driving the product(s) in the strategic direction
- Demonstrate a data-informed approach to deliver successful outcomes for customers
- Define OKRs for one or several products together with the team(s) and key stakeholders to ensure team(s) are aligned and tracking towards the same goals
- Guide and support the product teams in scope to en