Journey Expert

**Req ID**: 97159
**Department**: Insto Banking Services Payments
**Division**: Institutional
**Location**: Bengaluru
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
This role is designed to lead delivery of configuration changes for GPP by collaborating closely with Account managers, Product Owners, Payment Operations team and various squads within Banking services.
Key responsibilities encompass conducting detailed requirement analysis, providing SME expertise, designing solutions, reviewing solution documentation, coordinating and supporting User Acceptance Testing (UAT), overseeing production implementation and providing post-implementation support to ensure operational stability
In addition, the role involves providing SME support for the HIPR transformation initiative and contributing to its successful execution.
What will your day look like?
- Input into, gather & manage change requests and continuous improvement initiative
- Design and develop Business Requirement Specification documents or Epics, Themes and Features into user stories
- Engage with customer groups to understand both stated and unstated needs and ensure they are represented in the design of solutions
- Liaise with appropriate Product Manager, Risk Managers and Senior Management to approve any deviations.
- Identify trends, risks & issues; implement controls; resolve and/or report risks and escalate them as required.
- Ensure the delivery of services is in line with the agreed timeline & requirements
- Collaborate with area architects as needed, providing support and inputs in designing comprehensive end-to-end solutions.
- Collaborate with technical designers and developers by providing detailed requirement walkthroughs and guidance to

ensure the design and development of efficient, high-quality solutions.
- Support the testing team by finalizing scope and clarifying queries to ensure thorough and comprehensive testing."
- Provide training to the end users on the to-be flows
- Provide post Implementation Support to countries during Warranty period

What will you bring?
To grow and be successful in this role, you will ideally bring the following:

- Extensive experience in Payment’s domain.
- Strong business analysis skills, including techniques to gather information and define requirements in complex situations
- Ability to solve complex problems by using different approaches and thinking creatively
- Ability to clearly define business and customer needs to support decision-making, design effective solutions, and identify gaps in people, processes, or technology
- Strong knowledge of payments products - ACH, RTGS, RTP and cross border
- Experience with payments platforms, architecture, and transaction flow
- Knowledge of regulations and industry standards
- Strong understanding of digital channels and host to host integrations from business perspective.
- Must be a confident user of Jira, Confluence

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
30/05/2025, 11.59pm, (Melbourne Australia)