Journey Expert

**Req ID**: 68239
**Department**: Insto Banking Services Payments
**Division**: Institutional
**Location**: Bengaluru
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

**Role Location**: RMZ, Ecoworld
**Role Type**: Permanent

As a Journey Expert within Group Payments you will be part of an Agile/NWOW Squad working on the ISO20022 Program of work within Group Payments. You will be working alongside and liaising with technology groups and business stakeholders globally, with the need to manage end to end Business Analysis and related processes as well as
Communication and Change Management stakeholders across all countries.
This role will see you focusing on communication excellence, risk management, training and process guides assistance.
You are a strategic thinker, able to deal with multiple concepts and complex requirements. You will have a at least 5-10 years’ experience as a Business Analyst or in Change management experience.

What will your day look like?
Managing end to end Business Analysis and related processes
Able to interpret industry requirements and break it down into functional and non-functional requirements.
Managing functional and non-functional requirements and impact assessment workshops with cross functional stakeholders
Establishing end to end requirement traceability. Develop As-Is and To-Be processes
Development of Training Manuals and process documentation. User acceptance testing or Industry certification testing
Can appreciate difficult problems, is self-motivated to work autonomously on tasks with medium complexity, work collaboratively as part of a cross-functional team
Having past experience in operations in one or more of the following areas would be preferred:
Payments Processing or settlement operations with Markets or Trade
Payments Enquiries and Investigations. Reconciliation and investigations
Messaging experience - SWIFT MT messages or ISO20022 format
Ability to simplify and clearly articulate business processes and use cases to assist with Architecture/design
Have been part of a complete delivery cycle, - understand development, testing (ST, UAT, SIT, PNV, etc).
Domestic, Cross Border and Enterprise Payments and Transaction Processing
Common and reusable end-to-end platform-based services to drive ANZ business areas outcomes towards delivering payments innovation and customer focused solutions
Developing the Groups’ Payments platform strategy (fortification, standardisation, reuse, connectivity, interoperability, API, enhanced service and data distribution) that will support the enterprise and our partners
What will you bring?
ISO20022 message format
Knowledge of system interfaces - batch, messaging. Broad knowledge of XML, APIs, CSV, etc.
Abreast with latest happening in the payments spaces, payment products and use cases from customer perspective
Understanding of Cross border and domestic Payments landscape
Payments messaging regulatory reporting requirements
Sanctions screening and AML requirements
Experience of leading requirements team as a BA or JE
OR - as an operations lead and responsible for a team of more than 10persons
Superior stakeholder management and communication skills with proven experience in working with senior management and stakeholder from other areas
Ability to articulate complex business problems to wide range of audience
Understand technical design, able to link it back to requirements and confirm fit for purpose.
Understanding industry scenario and use cases to understand and document impact to ANZ customers, business and operations

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us? (Bengaluru GCC)

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits i