Customer Journey

**Customer Experience and Change Management Specialist** **Customer Escalation Management**: Address and Resolve Escalations: Customer escalation management involves promptly addressing and resolving escalated issues raised by customers. This includes acknowledging the customer's concerns, empathizing with their situation, and taking proactive steps to find...

Location: Bangalore/GurgaonExperience: 4-8 yrs.Apply at : Adobe Experience Platform professional with over 5 years of experience in delivering scalable, data-driven customer solutions. Specialized in Adobe Experience Platform (AEP), Real-Time CDP, Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO). Familiar with SQL, Snowflake, and AWS...

Own the design, creation, and optimization of customer journeys and campaigns using Adobe Journey Optimizer (AJO) and Adobe Campaign Classic (ACC).Ensure personalized, multi-channel communication aligned with business goals.Key Responsibilities: Define journey goals, orchestration logic, and re-entrance conditions.Configure communication channels (email,...

Job Description Description We are seeking an experienced Adobe Journey Optimizer to join our marketing team in India. The ideal candidate will be responsible for developing and executing customer journey strategies that enhance user engagement and drive conversion rates. Responsibilities - Develop and implement marketing campaigns using Adobe Journey...

About The Role   Design and implement digital customer journeys using Temenos Journey Manager.- Collaborate with business analysts, UX designers, and backend developers to translate requirements into effective solutions.- Develop and configure TJM components including forms, workflows, APIs, and UI logic.- Ensure optimal performance, scalability, and...

Job descriptionLocation: Bangalore/Gurgaon (Onsite)Experience: 4-8 yrs.Apply at : Adobe Experience Platform professional withover 5 years of experiencein delivering scalable, data-driven customer solutions. Specialized in Adobe Experience Platform (AEP), Real-Time CDP, Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO).Familiar with SQL,...

Role: Adobe Journey Optimizer Specialist [AJO Specialist]Experience: 4+yearsLocation: PAN IndiaIMMEDIATE JOINERS PREFERREDKey Responsibilities1. Advanced Journey Design and Orchestration (Inbound / Outbound)Architect and implement complex, multi-channel journeys incorporating both inbound triggers (e.g., AEP Streaming Events, SDKs ) and outbound channels...

Lead / Senior UI/UX DesignerAbout UsAt Customer Capital, we've built Staccs — captive commerce platforms that power loyalty-driven marketplaces for global banks, airlines, and brands. From travel and e-commerce to gift vouchers and financing, we help our clients turn their digital real estate into engagement engines.What You'll Do• Design end-to-end B2C...

**Job Profile** - Inbound support - Service ticket management - L1 Tech support - Service call tracking and scheduling - Outbound customer feedback survey **Support Channel**: - Voice / Mail/ Whatsapp **Qualification**: - Degree - Diploma - Puc pass/fail **Languages**: - English, Hindi & Regional Language - English, Hindi & Marathi - English, Hindi &...

Job Description - Develop and maintain end-to-end customer journeys using Adobe Journey Optimizer - Integrate AJO with Adobe Experience Platform (AEP), leveraging Real-Time Customer Profile and Segments - Build dynamic templates, content fragments, and personalized messaging across email, push, and in-app channels - Collaborate with marketing and data teams...