Journey Expert

**Req ID**: 75782
**Department**: Insto Banking Services Payments
**Division**: Institutional
**Location**: Bengaluru
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
**Role Location**: RMZ Ecoworld
As a Journey Expert you will be responsible for optimising existing end-to-end customer journeys and improve the customer experience across the Tribe. You will use your analyse skills to elicit, document and prioritise user requirements and/or user stories to ensure technical solutions meet the needs of the business. You will be comfortable working both autonomously or within a broader depending on the task. A key component of the role will be working closely with business stakeholders in the BLR GCC.
What will your day look like?
Our mission is to transform Payments by fortifying existing platforms, simplifying and standardizing processes and technology and by enabling our business through reusable end-to-end services.
**Focus**:
Domestic, Cross Border and Enterprise Payments and Transaction Processing
Common and reusable end-to-end platform-based services to drive ANZ business areas’ outcomes towards delivering payments innovation and customer focused solutions
Developing the Group’s Payments platform strategy (fortification, standardisation, reuse, connectivity, interoperability, API, enhanced service and data distribution) that will support the enterprise and our partners
What will you bring?
An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do
A desire to optimise customer journeys and experiences
A commitment to change; engaging with others to gain buy-in and acting as an advocate for continuous improvement
The ability to use your previous analyse experience to elicit, document and prioritise user stories and requirements
The ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
Domain or segment knowledge, familiarity with a range of payments systems across the Australia, New Zealand and APEA (desired, but not mandatory)
Ability to work autonomously with stakeholders across various geographies and business areas
An extensive problem solving “toolkit”. Broad range of visualisation techniques covering scope, progress, culture, goal, etc.
Commitment to fostering a team culture, energy building and agile ceremonies
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
Job Posting End Date
22/10/2024, 11.59pm, (Melbourne Australia)