Customer Care Executive

3 days ago

Gurgaon, India Conwar Hire Services Full time

**Roles and Responsibilties**
- Providing Information: They provide information about products, services, company policies, and procedures. They must be knowledgeable about the company's offerings to effectively assist customers.
- Problem Resolution: Customer Support Executives assist customers in resolving issues or problems they may encounter. This can involve troubleshooting technical issues, resolving billing disputes, or helping customers with returns or refunds.
- Handling Complaints: They listen to and empathize with customers' complaints and work to find solutions that meet the customer's needs and company policies.
- Processing Orders and Returns: In some cases, Customer Support Executives may be responsible for processing customer orders, returns, and exchanges. This includes verifying customer information and ensuring orders are accurate.
- Escalating Issues: When a customer's issue cannot be resolved at the first point of contact, Customer Support Executives may escalate the problem to a supervisor or a higher level of support.
- Maintaining Records: They often maintain detailed records of customer interactions, including notes on the nature of the inquiry or complaint and the steps taken to resolve it. This information may be used for future reference.
- Product Knowledge: Customer Support Executives need to have in-depth knowledge of the products or services their company offers, as well as knowledge of company policies, procedures, and any relevant industry regulations.
- Communication Skills: Effective communication is crucial in this role. They should be able to convey information clearly, both in written and verbal communication, and actively listen to customers

**Salary**: ₹10,052.45 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Hindi (required)
- English (required)

Ability to Commute:

- Gurugram, Haryana (required)

**Speak with the employer**
+91 7500267300

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