Global Customer Support

**About the Role**: **Grade Level (for internal use)**: 05 **Apprenticeship Program**: S&P Global is looking to hire young fresh graduates and postgraduates, specifically 2024 and 2025 pass-outs, for a 12-month apprenticeship program. **Working Hours**: 7 PM to 4 AM ( Night Shift ) **Mode of Working**: Hybrid (Work from office 2 days in a week) **Monthly...

**Hiring for Voice Process** Minimum qualification - Graduate Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 3.5lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹30,000.00 per month **Benefits**: - Paid sick time - Paid time...

**Job Title: International Customer Support Voice & Chat - Sector 19 Gurgaon(Work From Office)** **Joining**: Immediate Joiners Preferred **Eligibility Criteria**: - Undergraduate with experience or Graduate (Freshers welcome) - Excellent communication skills (English) - Comfortable with rotational and night shifts **Salary**: ₹21000 to ₹35,000...

**WE ARE HIRING** **CUSTOMER SUPPORT ASSOCIATE ( US )** **Shift timing** - US Shift (Night Shift) **Experience** - Freshers to 3 years of work experience. **Budget** - 3 to 4.5 LPA **Perks & Benefits** - Group Medical Insurance, both side cab and night meal. **Skills** - Excellent written and verbal communication. (FLUENT IN...

**Job Title**: Customer Support Executive **Location**: Sector 49, Gurgaon **Job Type**: Full time, Permanent **Job Summary**: **Key Responsibilities**: - Handle and resolve customer complaints quickly and efficiently. - Provide accurate, valid, and complete information using the right tools and resources. - Maintain records of customer interactions,...

**Position Title**: Customer Service Chat Process Executive **Location**: Sector 49, Gurgaon **Job Type**: Full time, Permanent **Job Summary**: **Key Responsibilities**: - **Customer Support**: Handle customer queries via chat, offering real-time assistance and solutions to problems related to products, services, or account management. - **Issue...

**Job Title: Customer Support Executive (International Voice/Non-Voice)** **Location**: Gurugram **Experience Required**: Minimum 1+ Years (International Process) **Employment Type**: Full-time **Shift**:UK **Job Summary**: **Key Responsibilities**: - Provide accurate information and timely resolutions while maintaining service quality standards. - Manage...

Responsibilities - Customer service: Answer customer questions and provide troubleshooting assistance - Administrative tasks: Schedule meetings, maintain customer records, and update sales systems - Sales analysis: Conduct sales analysis and prepare proposals - Sales strategy: Work with account managers to develop sales strategies - Lead management: Manage...

To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs. The work will be allocated in the queue in the form of Voice work wherein an individual will be responsible to resolve the concerns / queries raised or need to provide accurate information to the customer. **Key Responsibilities** - To take...

**Job Summary**: **Key Responsibilities**: - Respond to queries with clarity, professionalism, and empathy. - Understand client needs and objectives to proactively offer solutions and ensure service satisfaction. - Follow up with customers to ensure their concerns are addressed fully - Maintain accurate and up-to-date records of all customer interactions in...