Apprentice - Customer Support

**About the Role**:
**Grade Level (for internal use)**: 05
**Apprenticeship Program**:
S&P Global is looking to hire young fresh graduates and postgraduates, specifically 2024 and 2025 pass-outs, for a 12-month apprenticeship program.
**Working Hours**: 7 PM to 4 AM ( Night Shift )
**Mode of Working**: Hybrid (Work from office 2 days in a week)
**Monthly Stipend**: INR 24,500 + INR 1,000 Utility Allowance
**The Team**:
The Loan Platforms team offers an innovative suite of products for its’ clients to address all of their loan settlement needs. It is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary loan markets. Through a unique combination of experienced personnel and electronic processing, hardware, and software, Loan Platforms is a single system to address market demands and support the entire life cycle of a loan.

**Responsibilities**:
Manage day-to-day operations of the Syndicated Loan Market platform, including general platform support and responding to internal and external client inquiries.
Support new user onboarding, account maintenance, client issue resolution, and platform walkthroughs.
Create & maintain entity identifiers and analyze client administrative details & tax forms.
Collaborate with a global team providing front-line client services, ensuring consistent adherence to internal procedures.
Proactively identify and resolve issues or escalate them to management when necessary.
Capture and relay user feedback to management to support continuous product and service improvement.
Perform ad hoc duties and contribute to special projects as assigned by the team leader.
**What We’re Looking for**:
Bachelor’s degree in Finance, Economics, Computer Science, or Business.
Comfortable to work in Night Shift ( 7 PM to 4 AM).
Strong analytical, lateral thinking, and problem-solving abilities with a proactive approach to reviewing processes and suggesting improvements.
Excellent oral and written communication skills; able to handle stressful customer situations with patience and poise.
Highly organized and goal-oriented, with the ability to prioritize, multitask, and thrive in a fast-paced environment.
Demonstrated ability to identify and escalate issues when necessary.
A collaborative team player who is eager to learn and contribute.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.
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