Customer Support Associate

5 days ago

Gurugram Haryana, India AK Global Management Services Full time

**Job Title**: Customer Support Executive

**Location**: Sector 49, Gurgaon

**Job Type**: Full time, Permanent

**Job Summary**:
**Key Responsibilities**:

- Handle and resolve customer complaints quickly and efficiently.
- Provide accurate, valid, and complete information using the right tools and resources.
- Maintain records of customer interactions, process customer accounts, and file documents.
- Identify customer needs and assist in the purchase process if required.
- Follow communication procedures, guidelines, and policies.
- Escalate unresolved issues to the appropriate internal teams.
- Meet customer service targets and KPIs (response time, satisfaction score, etc.).

**Requirements**:

- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems and practices is a plus.
- Patience and problem-solving skills.
- High school diploma or equivalent; bachelor's degree preferred.

**Job Types**: Full-time, Permanent, Fresher

Schedule:

- Day shift
- Morning shift

**Experience**:

- Customer relationship management: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Location**:

- Gurgaon, Haryana (required)

Work Location: In person

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