Guest Relationship Executive

JLL supports the Whole You, personally and professionally.
Job Description - Guest Relationship Executive
PAM
**What this job involves**:
Serving on the front lines of customer service
Are you a people person who can make daily interactions such a breeze?
In this role, you’ll be in charge of one of the busiest places in the office—the help desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them with their queries. In other words, you will set the benchmark in giving our company a good first impression.
Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.
You will spend each day looking at how you can maintain and improve the front desk.
Being at the heart of the business
Maintaining and updating records and database are also part of your basic daily routine. These include complaint registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.
Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you’ll be expected to follow policies and procedures needed for all functions in the reception. As needed, you’ll also take part in managing meetings, coordination, and others. Detailed responsibilities
- Oversight and management of Building Upkeep Services, primarily of common areas in the premises.
Manage training that includes assessing training needs of staff, and developing and coordinating programs to meet soft service needs.
Develop Work Plans and implement the same
Organize and provide appropriate coordination for employee relations’ issues & statutory compliances
Applies knowledge of administration of program, resources, and staff.
Monitors the staff performances.
Demonstrated ability to manage others and to communicate effectively.
Develops, interprets, and applies policies.
Develops and implements the SOPs for effective result.
Reviews programs/ processes for effectiveness.
Brief all staff regarding their duties, designated areas and special instructions if any.
Ensure discipline, proper attire and etiquette in the staff under them.
Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipment as required
Manages stock and inventories
A highly skilled professional
You should be a graduate in any discipline and have two to five years’ experience in help desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.
A client service champ
A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.
**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve