Guest Relation Executive

1 week ago


Santacruz Mumbai Maharashtra, India LandCraft Retail Pvt Ltd Full time

Key Responsibilities:

- Greet and welcome guests warmly as they arrive at the restaurant
- Manage reservations, walk-ins, and waiting lists using POS or reservation systems
- Ensure seating arrangements are efficient and guest-friendly
- Handle guest complaints or concerns with professionalism and prompt resolution
- Coordinate with the service and kitchen team to ensure smooth dining experiences
- Maintain a database of guest preferences for personalized service (birthdays, favorite dishes, etc.)
- Assist in promoting specials, loyalty programs, or upcoming events
- Monitor guest satisfaction through feedback and take necessary corrective actions
- Ensure cleanliness and ambiance standards are maintained in the front-of-house area
- Train and supervise hostess or reception staff (if applicable)

Desired Skills & Qualifications:

- Excellent communication and interpersonal skills
- Strong customer service and conflict-resolution abilities
- Pleasing personality with professional grooming
- Attention to detail and organizational skills
- Proficiency in reservation or POS software
- Degree/diploma in hospitality or restaurant management is an advantage
- Ability to work flexible hours, including weekends and holidays

KPIs / Success Metrics:

- Guest satisfaction scores / reviews
- Reservation handling efficiency
- Repeat customer rate
- Timely complaint resolution
- Upselling success (events, specials, etc.)

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift
- Weekend availability

Work Location: In person

**Speak with the employer**
+91 9538331430
Application Deadline: 10/06/2025
Expected Start Date: 10/06/2025



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