Operations Support Advisor

**The Role**:
**Position description - Purpose**

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Barbados, Dubai and Russia, with many other downstream entities situated across the globe.

We are interested in attracting people to our business who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork and while adapting to a changing business environment.

**Position description - Accountabilities**
- Work closely with interdependent groups such as Operations and Finance. Develop relationships with those teams and ensure that processes are working effectively and efficiently
- Participate in assigned LEAN or Continuous Improvement projects, building knowledge and experience of methodology and tools
- Routinely examine existing and new procedures. Seek process improvements and efficiency. Support ad-hoc projects assigned by Team Leader
- Create and submit a variety of reports by consolidating internal information, evaluating the data and formatting it. These reports go to internal and external customers, including government entities.
- Build relationship with OSP’s to ensure FTR permit on behalf of SIETCO
- Contribute to the compiling of metrics for team performance management and contribution to the business
- Customs permits and free trade agreements submission
- Maintain Operations manuals and other material in the Operations on-boarding website, together with desk leads.
- Support: Analysing and processing non-oil invoices.
- Maintain “first time right” mentality and behaviours.
- Assistance with audits when required.
- Collaborate with team members and stakeholders to share learnings

**Position description - Dimensions**

The team is part of a Global Operations Support Team within Trading, Supply and Manufacturing. Collectively the team handles transactional activity on behalf of Commercial Operations such as invoice processing, financial reconciliations and government and regulatory reporting. Customers include companies within the Shell Trading network and its Supply company affiliates. The work is carried out using a wide range of Trading and Scheduling IT Systems such as DEX and RADAR. Continuous Improvement is a core function of the team.

**Please note intended shift times are Monday to Friday 7:00 - 16:00 Chennai time.**

**Experience and Qualifications Required**
- University degree and/or equivalent work experience.
- Evidenced ability to cover multiple roles, including roles on other desks and taking on additional projects.
- Evidenced ability to understand end to end processes and the impacts of those processes on the book of record.
- Handle a high volume of transactions in an efficient and accurate manner
- Must be able to deal with competing priorities and be able to maximize value in a fast paced environment.
- Working knowledge of LEAN or other CI tools will be highly considered.
- Proficiency in Microsoft Excel

**Personal Leadership Attributes**

**Authenticity**
- Act with personal integrity and transparency
- Curious, eager to learn and express own view with humility

**Growth**
- Embrace and adapt to change
- Mindful of impact of own behaviour on Shell’s reputation

**Collaboration**
- Establish strong working relationships with individual stakeholders
- Listen to understand customer needs and perspectives

**Performance**
- Work for the good of the team, support other team members to deliver
- Understand how Shell generates value and makes money

**Job Competency Profile**
- Compliance Control and Risk Management - **Knowledge**:

- Supply Chain Contracts and Negotiation - **Knowledge**:

- Trading Operation and Documentations - **Knowledge**:

- Application Usage - Tools/ Systems / Platforms - **Knowledge**:

- Commercial agility - **Skill**:

- Analyses and Solves Problems - **Skill**:

- Attention to Detail - **Skill**:

- Communicates and Persuades - **Skill**:

- Team Working - **Skill**:

- Maximizes Business Opportunities - **Knowledge**
**Disclaimer