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Process Advisor

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Chennai, Tamil Nadu, India Barclays Full time ₹ 5,00,000 - ₹ 10,00,000 per year

oin us as a "Process Advisor" at Barclays, you'll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience.

To be successful as a "Process Advisor", you should have experience with:

  • Experience in the HR operations / Talent and development / learning operations business process any region, preferably UK.

  • Hands-on knowledge in cloud-based applications like Workday, Oracle, SAP.

  • Working knowledge in case management tools such as ServiceNow, Salesforce, etc.

  • Deliver exceptional client and stakeholder satisfaction through CSAT.

  • Adherence to the Service Level Agreements SLA.

  • Must be able to resolve complex queries and issues raised by the stakeholders.

  • Manage escalations and support the manager to produce service performance deck.

Additional Skills:

  • Freshers & relevant experience can apply

  • Graduate/Post-Graduate in any discipline

  • Flexibility in hours of work and ability to work changing shifts patterns

  • Familiarity with procedures, policies, products and services of a financial organization

  • Ability to work within deadlines/customer demand

This role will be based out of Chennai and UK based shift timings.

Purpose of the role

To deliver HR services and support to Barclays colleagues, candidates, alumni and third-party vendors.

Accountabilities

  • Delivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations, including performance management, rewards, benefits and learning operations documentation, coordination, and administration.
  • On- and offboarding of new employees, (including orientation, documentation, coordination, exit interviews), knowledge transfer performance, rewards, learning operations and related administration.
  • Maintenance of colleague personal and reference data in relevant HR information systems, ensuring data accuracy and compliance with data privacy regulations, reporting and analytics.
  • Provision of guidance and support on candidate, colleague and alumni queries relating to HR policies, procedures, processes, or guidance.

Analyst Expectations

  • To meet the needs of stakeholders/ customers through operational excellence and customer service
  • Perform prescribed activities in a timely manner and to a high standard
  • No people leadership roles at this grade.
  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
  • Identify escalation of policy breaches as required.
  • Take responsibility for customer service and operational execution tasks.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
  • Work within well-defined procedures that may involve a variety of work routines.
  • Demonstrate an understanding of the procedures.
  • Evaluate and select the appropriate alternatives from defined options.
  • Make judgements based on the analysis of factual information.
  • Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.