Service advisor

3 days ago

Chennai, Tamil Nadu, India SBSHR Full time ₹ 25,000 - ₹ 35,000 per year

Contact: Whatsapp only

  • Job Title: Service Advisor
  • Location: Ambattur, Alandur, Velachery -Chennai
  • Experience Required: Atleast 2 years
  • Educational Qualification: Diploma in Mechanical Engineering (DME), Diploma in Automobile Engineering (DAE), or Bachelor's Degree in Engineering (BE)

We are a leading automobile dealership located in Chennai, specializing in both new and pre-owned vehicles. Our state-of-the-art service centers. We are seeking an experienced Service Advisor to oversee operations and ensure exceptional service delivery.

Key Responsibilities

  • Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback related to vehicle servicing and maintenance.
  • Schedule and coordinate service appointments, ensuring efficient use of workshop resources and timely completion of services.
  • Assist customers in understanding their vehicle's maintenance or repair options and answer customer questions before they are scheduled with a Technician.
  • Investigate and resolve customer complaints promptly, liaising with service technicians and other departments as necessary.
  • Track and analyze customer feedback through surveys, reviews, and direct interactions to identify trends and areas for improvement.
  • Supervise and train customer care representatives, fostering a customer-centric culture within the team.
  • Prepare and present periodic reports on customer service performance, highlighting key metrics and areas for improvement.
  • Develop and implement policies and procedures to enhance service quality and operational efficiency.
  • Work closely with the service and sales teams to align customer care strategies with overall business objectives.

Qualifications

  • Diploma in Mechanical Engineering (DME), Diploma in Automobile Engineering (DAE), or Bachelor's Degree in Engineering (BE).
  • Atleast 2 years in automobile service operations or workshop management.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Proficiency in customer relationship management (CRM) software.
  • Ability to manage multiple priorities and meet deadlines.
  • Knowledge of automotive service processes and terminology

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Work Location: In person

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