Merchant Operations- Am Operations

1 week ago

Noida, India Paytm Full time

**About Us**: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay

Shekhar Sharma.

**About the team**:
You will be part of Paytm Payments Services Limited (Payments Arm of One97 Group) which enables crores of online/ offline merchants to offer world class frictionless payment experience to their customers. We are present across large enterprises and startups including well known unicorns. This team is responsible to offer delightful onboarding experience and lifecycle management for all our merchant partners balancing business growth with all regulatory guidelines, KYC directions, Risk and fraud.

**About the role**:
1. Responsible for ensuring smooth functioning of all ONLINE/ OFFLINE onboarding operations

2. Ensuring cost optimized team management with 100% accuracy

3. Cohesively work with a lot of stakeholders, across functions and teams every day

4. Develop and Implement comprehensive project plans along with key stakeholders

5. Responsible for SOP maintenance, version control, Implementation and Adherence

6. Driving multiple Program level initiatives in parallel that are driven centrally for technology improvements

7. Track Program/Project performance, specifically to analyze the successful completion of short
- and long-term goals of organization

8. Engage with various Business, Product, Compliance, Finance, Technology Teams within Paytm to help mitigating risk as well as maintaining highest standards of Onboarding

**Expectations/ Requirements**

1. Bachelors’ Degree with minimum 5-7 years of experience in similar roles

2. Must have experience working with from Fintech /Payments Industry

3. Must have good understanding of KYC, AML, Fraud, Chargeback, Risk and associated regulations

4. Should possess fair understanding of payments solutions (QR/ EDC/ Payment Acquiring, Aggregation etc.) and related regulations

5. Lead by example with proven leadership style

6. Excellent verbal, written and oral communication skills

7. Hands On experience in MS Office, MS Excel, PowerPoint skills

8. Proficiency on Data analytic tools (SQL, Python, Power BI etc) will be a plus

**Superpowers/ Skills that will help you succeed in this role**

1. Smart & focused thinking and capability to work with zero supervision

2. Strong attention to detail and ability to deep dive

3. Work effectively in high paced 24*7 environment

4. Strategic decision making and structured problem solving skills

5. Data driven mindset along with passion to create impact

**Why join us**

1. A collaborative output driven program that brings cohesiveness across businesses through technology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager.

**Compensation**:
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving.

  • Merchant Operations

    2 weeks ago

    Noida, Uttar Pradesh, India Paytm Full time

    **About Us**: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like...

  • Merchant Helpdesk- Am/dm

    2 weeks ago

    Noida, India Paytm Full time

    **About Us** Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like...

  • Merchant Helpdesk-wfm/ Am

    2 weeks ago

    Noida, India Paytm Full time

    **About Us**:Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications...

  • Merchant Ops

    3 days ago

    Noida, India Paytm Full time

    About the Team: QR/Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition, merchant retention and growth of merchants in India. Experience: At least 1 year of related work experience. Qualifications: 1.Graduate or above. 2.Excellent knowledge of MS Excel and Google Sheets. 3.Must have...

  • Merchant Ops

    3 days ago

    Noida, India Paytm Full time

    Merchant Ops (Brand EMI) - Team Lead/Assistant Manager - Central Operations Experience: At least 1 year of related work experience. Qualifications: Graduate or above. Excellent knowledge of MS Excel and Google Sheets. Must have financial background and should be able to understand the financial implications (data tally and reconciliation). Ability to plan...

  • Merchant Ops

    2 weeks ago

    Noida, Uttar Pradesh, India Paytm Full time

    **About us**: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of...

  • Merchant Helpdesk- Associate

    2 weeks ago

    Noida, India Paytm Full time

    Title: Role - Merchant Help Desk Operations - Associate About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking,...

  • Associate Merchant Onboarding

    7 days ago

    Noida, Uttar Pradesh, India Paytm Full time

    Paytm Payment Services Limited PPSL is a wholly owned subsidiary of One97 Communications OCL headquartered in Noida India It is a technology-driven fintech entity offering digital payments solutions and business tools to merchants PPSL s mission is aligned with Paytm s broader goal to bring half-a-billion Indians to the mainstream economy PPSL...

  • Merchant Engagement

    3 weeks ago

    Noida, Uttar Pradesh, India One 97 Full time

    Job Description-Lead and manage the end-to-end deployment of EDC and DQR devices across PAN India for enterprise merchants.-Develop deployment strategies, timelines, and resource plans to achieve target rollouts efficiently.-Coordinate with regional teams, vendors, logistics, technical support, and enterprise merchants to ensure smooth installations and...

  • Merchant Engagement

    26 minutes ago

    Noida, Uttar Pradesh, India Paytm Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    -Lead and manage the end-to-end deployment of EDC and DQR devices across PAN India for enterprise merchants.-Develop deployment strategies, timelines, and resource plans to achieve target rollouts efficiently.-Coordinate with regional teams, vendors, logistics, technical support, and enterprise merchants to ensure smooth installations and...