Merchant Operations

3 days ago

Noida Uttar Pradesh, India Paytm Full time

**About Us**: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

**About the Role**:
**Key Responsibilities**:

- Process Automation: Identify manual processes that can be automated; collaborate with tech teams to design and implement automation solutions.
- Operational Oversight: Monitor daily workflows, allocate tasks, and resolve bottlenecks to maintain seamless operations.
- Data Management: Oversee the maintenance of operational databases, reports, and documentation; ensure accuracy and timely updates.
- Cross-Functional Coordination: Work closely with sales, customer support, logistics, finance, and compliance teams to ensure smooth execution of deliverables.
- Performance Monitoring: Track KPIs, prepare performance dashboards, and present improvement plans to senior management.
- Issue Escalation: Act as the point of escalation for operational delays, errors, or client/vendor concerns.
- Compliance & SOP Adherence: Ensure all processes follow internal SOPs and regulatory guidelines (including KYC requirements, if applicable).
- Continuous Improvement: Analyze operational trends, identify improvement areas, and implement efficiency-driven solutions.

**Key Skills & Competencies**:

- Proven experience in team handling and operations management.
- Strong understanding of automation tools and process optimization techniques.
- Excellent communication, coordination, and stakeholder management skills.
- Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards).
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Strong organizational skills with attention to detail.
- Ability to work under pressure in a fast-paced environment.
- Familiarity with KYC guidelines and operational compliance frameworks preferred.

**Pre Requisites**:

- Minimum 6-8 years of work experience in similar roles.
- Bachelor / MBA relevant degree

  • Merchant Operations

    22 hours ago

    Noida, Uttar Pradesh, India Paytm Full time

    **About Us**: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like...

  • Merchant Onboarding

    2 weeks ago

    Noida, Uttar Pradesh, India Frenzopay Full time

    **Merchant Onboarding - Must be from Fintech/Banking Industry only.** **Min** 8 years of experience in fintech, digital banking, or B2B companies. Strong background in payments operations, partner management, and onboarding. - Working knowledge of Open Banking / Open Finance / API frameworks - Ability to manage stakeholders across banks, regulators, and...

  • Gm Business Growth

    22 hours ago

    Noida, Uttar Pradesh, India Paytm Full time

    **Job Title**: GM/AVP Business Growth & Insights - Merchant Payments **Location**: Noida, India **Experience**: 10-12 Years in Consulting and Industry Roles **About Paytm**:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small...

  • Associate - Merchant Helpesk (Operations Support)

    1 week ago

    Noida, India Paytm Full time

    **About Us***: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like...

  • Merchant Engagement

    1 week ago

    Noida, Uttar Pradesh, India Paytm Full time

    Lead and manage the end-to-end deployment of EDC and DQR devices across PAN India for enterprise merchants. - Develop deployment strategies, timelines, and resource plans to achieve target rollouts efficiently. - Coordinate with regional teams, vendors, logistics, technical support, and enterprise merchants to ensure smooth installations and activations. -...

  • Merchant Ops

    3 weeks ago

    Noida, India Paytm Full time

    About the Team: QR/Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition, merchant retention and growth of merchants in India. Experience: At least 1 year of related work experience. Qualifications: 1.Graduate or above. 2.Excellent knowledge of MS Excel and Google Sheets. 3.Must have...

  • Merchant Ops

    1 week ago

    Noida, Uttar Pradesh, India Paytm Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Team:QR/Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition, merchant retention and growth of merchants in India.Experience:At least 1 year of related work experience.Qualifications:1.Graduate or above.2.Excellent knowledge of MS Excel and Google Sheets.3.Must have financial...

  • Merchant Operations

    2 days ago

    Noida, Uttar Pradesh, India Paytm Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited...

  • Assistant Merchant

    6 days ago

    Noida, Uttar Pradesh, India RMX Joss Fashion Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionRMX Joss Fashion Private Limited is an electrical/electronic manufacturing company located in Noida, Uttar Pradesh, India. The company is known for its innovative products and commitment to quality. RMX Joss Fashion employs a dedicated team to ensure superior product development and customer satisfaction. They focus on delivering...

  • Merchant Service Advisor

    1 week ago

    Noida, Uttar Pradesh, India Barclays Full time

    **Step into the role of Merchant Service Advisor, where you'll provide first-class support via**: **telephone and web chat, guiding our clients with expertise and care.**: ***: **Key skills required for this role include**: ***: **Communication**: **Proficiency in customer service.**: **International voice experience would be an advantage.**: **Flexible with...