Merchant Engagement

2 days ago

Noida Uttar Pradesh, India Paytm Full time

Lead and manage the end-to-end deployment of EDC and DQR devices across PAN India for enterprise merchants.
- Develop deployment strategies, timelines, and resource plans to achieve target rollouts efficiently.
- Coordinate with regional teams, vendors, logistics, technical support, and enterprise merchants to ensure smooth installations and activations.
- Monitor deployment progress, identify challenges, and drive corrective actions to meet deployment SLAs and quality standards.
- Collaborate with Product, Engineering, and Operations teams to ensure devices and solutions meet enterprise security, compliance, and performance benchmarks.
- Manage vendor relationships, including performance monitoring, issue resolution, and escalations related to device supply and installation.
- Oversee deployment analytics and reporting, providing regular updates to senior management on rollout status, issues, and improvements.
- Drive continuous process improvements to optimize deployment efficiency and customer satisfaction.
- Lead and mentor a distributed deployment team, fostering accountability and operational excellence.
- Ensure adherence to regulatory and compliance requirements in all deployment activities.

**Preferred**:

- Proven experience leading teams and coordinating with multiple stakeholders across geographies.
- Excellent project management and organizational skills with a track record of meeting deadlines and SLAs.
- Strong analytical and problem-solving skills to address deployment challenges proactively.
- Excellent communication and negotiation skills.

Willingness to travel frequently across India for on-ground coordination and support.
- Experience working in the fintech or payments industry, especially with merchant acquiring or POS deployment.

Knowledge of supply chain, logistics, and vendor management related to device rollouts.
- Understanding of digital payment technologies and integrations.

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