Merchant Operations Associate
16 hours ago
Merchant Operations - Associate
About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar SharmaAbout the Role: We are seeking a highly organized and proactive Team Leader / Assistant Manager – Operations with expertise in process automation and team management. The ideal candidate will lead operational workflows, drive automation initiatives, manage a team to ensure timely task execution, and collaborate across departments to enhance efficiency. This role is suited for professionals who can balance day-to-day operations with strategic process improvements, while ensuring compliance with internal standards
Key Responsibilities: ● Process Automation: Identify manual processes that can be automated; collaborate with tech teams to design and implement automation solutions ● Operational Oversight: Monitor daily workflows, allocate tasks, and resolve bottlenecks to maintain seamless operations ● Data Management: Oversee the maintenance of operational databases, reports, and documentation; ensure accuracy and timely updates ● Cross-Functional Coordination: Work closely with sales, customer support, logistics, finance, and compliance teams to ensure smooth execution of deliverables ● Performance Monitoring: Track KPIs, prepare performance dashboards, and present improvement plans to senior management ● Issue Escalation: Act as the point of escalation for operational delays, errors, or client/vendor concerns ● Compliance & SOP Adherence: Ensure all processes follow internal SOPs and regulatory guidelines (including KYC requirements, if applicable ● Continuous Improvement: Analyze operational trends, identify improvement areas, and implement efficiency-driven solutions
Key Skills & Competencies: ● Proven experience in team handling and operations management ● Strong understanding of automation tools and process optimization techniques ● Excellent communication, coordination, and stakeholder management skills ● Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards ● Analytical mindset with the ability to interpret data and derive actionable insights ● Strong organizational skills with attention to detail ● Ability to work under pressure in a fast-paced environment ● Familiarity with KYC guidelines and operational compliance frameworks preferred
Pre Requisites: ● Minimum 6-8 years of work experience in similar roles ● Noida / Open for Jabalpur for exceptional candidates ● Bachelor / MBA relevant degree
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