Associate Merchant Helpdesk-Online Merchant Team
5 days ago
About Us:
Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is
founded by Vijay Shekhar Sharma.
About the team:
Will be a part of Paytm Payments Services Limited and will be working for the
Merchant Helpdesk Team. The MHD team handles all the merchant queries, issues & refunds raised on calls & emails and provides timely resolution. The team is also responsible for handling the merchant
escalations for the business.
About the role:
Associate for Merchant Help Desk - Associate for Online Merchant Team - Helping the Online Merchants in resolving daily issues/concerns raised through Calls/Emails. Proficient in understanding Merchant issues and providing resolution within the defined TAT. Handling Escalations from Online Merchants.
Expectations/ Requirements:
● Outcall to the merchants to resolve their issues/concerns.
● Handling inbound/ outbound calls / emails in resolving Merchant issues/concerns.
● Proficient in understanding Merchant issues and should be good in excel and written English.
● Understanding of merchant issues
● Willingness to take the ownership to get the merchant issue resolved on time
● Any graduate with a minimum 6 months of work experience with Online Payment Aggregator Companies or in a similar role
● Excellent communication skills Verbal & Written
● Basic knowledge of MS Office. (Excel)
● 6 Days working
● Willing to work on Sundays with rotational week offs
● Comfortable in rotational shifts as per process requirement
● Comfortable in coordinating with merchants over calls and Emails
● Smart thinking and clear communication
● Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant
Superpowers/ Skills that will help you succeed in this role:
● High level of drive, initiative and self-motivation
● Ability to take internal and external stakeholders along
● Understanding of Technology and User Experience
● Love for simplifying
● Growth Mindset
● Willingness to experiment and improve continuously
Why join us:
● A collaborative output driven program that brings cohesiveness across businesses through technology
● Improve the average revenue per use by increasing the cross-sell opportunities
● A solid 360 feedback from your peer teams on your support of their goals
● Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story
Notice for Job Applicants
We are an equal opportunity employer and value diversity and uniqueness at our company. We thank all applicants, however, only those selected for an interview will be contacted.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
Noida, Uttar Pradesh, India One 97 Full timeJob DescriptionAbout Us:Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97...
-
Noida, Uttar Pradesh, India Paytm Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAbout Us:Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited...
-
Online Merchant Resolution Specialist
2 days ago
Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 1,00,00,000About UsWe are a leading financial services company offering full-stack payments and financial solutions to consumers, merchants, and online platforms.Our mission is to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.Merchant Support TeamThe Merchant Support team handles all...
-
Associate Merchant Onboarding
26 minutes ago
Noida, Uttar Pradesh, India Paytm Full timePaytm Payment Services Limited PPSL is a wholly owned subsidiary of One97 Communications OCL headquartered in Noida India It is a technology-driven fintech entity offering digital payments solutions and business tools to merchants PPSL s mission is aligned with Paytm s broader goal to bring half-a-billion Indians to the mainstream economy PPSL...
-
Associate Merchant Onboarding
3 days ago
Noida, Uttar Pradesh, India Paytm Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAbout Us:Paytm Payment Services Limited (PPSL) is a wholly owned subsidiary of One97Communications (OCL) headquartered in Noida, India. It is a technology-driven fintech entity offering digital payments solutions and business tools to merchants. PPSL's mission is aligned with Paytm's broader goal: "to bring half-a-billion Indians to the mainstream economy....
-
Associate Merchant Onboarding
4 days ago
Noida, Uttar Pradesh, India Paytm Full time ₹ 5,00,000 - ₹ 8,00,000 per yearAbout Us:Paytm Payment Services Limited (PPSL) is a wholly owned subsidiary of One97Communications (OCL) headquartered in Noida, India. It is a technology-driven fintech entity offering digital payments solutions and business tools to merchants.PPSL's mission is aligned with Paytm's broader goal: "to bring half-a-billion Indians to the mainstream economy....
-
Urgent Search: Associate Merchant Onboarding
2 days ago
Noida, Uttar Pradesh, India One 97 Full timeJob DescriptionAbout Us:Paytm Payment Services Limited (PPSL) is a wholly owned subsidiary of One97Communications (OCL) headquartered in Noida, India. It is a technology-driven fintech entity offering digital payments solutions and business tools to merchants.PPSL's mission is aligned with Paytm's broader goal: to bring half-a-billion Indians to the...
-
Merchant Ops
2 weeks ago
Noida, Uttar Pradesh, India Paytm Full time ₹ 5,00,000 - ₹ 10,00,000 per yearAbout us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.About the...
-
Merchant Ops
1 week ago
Noida, Uttar Pradesh, India Paytm Full time US$ 9,00,000 - US$ 12,00,000 per yearAbout the Team:QR/Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition, merchant retention and growth of merchants in India.Experience:At least 1 year of related work experience.Qualifications:1.Graduate or above.2.Excellent knowledge of MS Excel and Google Sheets.3.Must have financial...
-
Merchant Engagement
2 weeks ago
Noida, Uttar Pradesh, India One 97 Full timeJob Description-Lead and manage the end-to-end deployment of EDC and DQR devices across PAN India for enterprise merchants.-Develop deployment strategies, timelines, and resource plans to achieve target rollouts efficiently.-Coordinate with regional teams, vendors, logistics, technical support, and enterprise merchants to ensure smooth installations and...
