Merchant Engagement Service
1 day ago
Merchant Engagement (Service)- Enterprise Mid Market
Key responsibilities: Lead and manage the end-to-end deployment of EDC and DQR devices across PAN India for enterprise merchantsDevelop deployment strategies, timelines, and resource plans to achieve target rollouts efficiently
Coordinate with regional teams, vendors, logistics, technical support, and enterprise merchants to ensure smooth installations and activations
Monitor deployment progress, identify challenges, and drive corrective actions to meet deployment SLAs and quality standards
Collaborate with Product, Engineering, and Operations teams to ensure devices and solutions meet enterprise security, compliance, and performance benchmarks
Manage vendor relationships, including performance monitoring, issue resolution, and escalations related to device supply and installation
Oversee deployment analytics and reporting, providing regular updates to senior management on rollout status, issues, and improvements
Drive continuous process improvements to optimize deployment efficiency and customer satisfaction
Lead and mentor a distributed deployment team, fostering accountability and operational excellence
Ensure adherence to regulatory and compliance requirements in all deployment activities Preferred: Proven experience leading teams and coordinating with multiple stakeholders across geographies
Excellent project management and organizational skills with a track record of meeting deadlines and SLAs
Strong analytical and problem-solving skills to address deployment challenges proactively
Excellent communication and negotiation skills Willingness to travel frequently across India for on-ground coordination and support
Experience working in the fintech or payments industry, especially with merchant acquiring or POS deployment Knowledge of supply chain, logistics, and vendor management related to device rollouts
Understanding of digital payment technologies and integrations
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