Customer Success Associate

2 weeks ago

Bengaluru, India Joveo Full time

**About Joveo**

Joveo was founded in 2017 by a group of visionary entrepreneurs and enthusiastic problem solvers who foresaw the need for greater transparency and predictability in recruitment marketing. The focus was on building a cutting-edge technology platform that uses data and machine learning to enable employers, staffing agencies, RPOs, advertising agencies, and job sites to address this need better and more cost-effectively.

**JOVEO stands for a **jo**b for e**ve**ry**o**ne.** That's our mission - to deliver the right job to everyone in the world. Powering more than** twenty million **jobs every day, we're changing the way recruitment media buying is done. This has never been more important. It’s not just about talent deployment - it’s about saving lives and families

**About the job**

As a **Customer Success Associate** you will work closely with customer success, account managers, and product and engineering staff to get resolution on client issues, as well as one-off projects from beginning to end. You are essential to the success of our day-to-day operations.

**Key Responsibilities include**:

- Level one triage and resolution of all incoming client tickets
- Escalation to level 2 for unresolved tickets
- Ensuring adherence to SLAs on all client response, providing updates to the customers about pending requests, managing their expectations on the time to solution and progress status
- Take ownership of technical issues, responding in a timely manner, and working with cross-functional teams to document problem resolution steps
- Provide backend support to customer success managers with a common goal to deliver success to our clients

**About you**

You’ll be a great fit if you have:

- Aspirations to grow your career in Customer Success
- The ability to work in shifts
- Fluent English verbal and written skills
- General business computing skills
- A passion for people interaction and technology
- Data driven with client success in mind
- A friendly and helpful approach
- Proven track-record of problem-solving and troubleshooting
- The ability to work in a creative (and fun) environment under mínimal supervision
- A proactive attitude, suggesting new ways to do things better. Lead the change
- A team player mentality with great work ethics and accountability
- 4+ years of experience (preferably with increasing responsibility)

**Competitive benefits**

We are an exciting and dynamic startup company with a competitive salary, stock options, and comprehensive benefit package. We also have an enthusiastic and supportive work environment and strive to keep our employees healthy, happy, and productive.

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