Customer Success Associate
1 week ago
Job Role:
- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
- Skills Required:
- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹41,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
Application Deadline: 16/05/2025
Expected Start Date: 19/05/2025
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