Patient Relation Executive
3 days ago
PURPOSE OF THE JOB: Ensure excellent customer service by facilitating smooth patient movement within the hospital.
PRIMARY DUTIES & RESPONSIBILITIES:
1. Adhere to the prescribed neat and standard uniform and ID card.
2. Greet patients with appropriate salutations (good morning/ good afternoon/ good evening, sir/madam).
3. Maintain polite communication with a warm smile and positive body language.
4. Provide quick responses to patient queries in a polite and pleasing manner.
5. Ensure individualized care for each patient.
6. Determine the patients category (review patient, new patient, appointment, reference from another hospital, surgery patient, etc.).
7. Print and issue tokens to patients along with Patient Movement Forms based on their category.
8. Clarify any doubts or questions the patient may have.
9. Direct patients to the waiting area and accompany them to the pharmacy and lab as per the doctors instructions.
10. Transfer prescriptions to the pharmacy when required or in case of any technical issues with automation.
11. Submit indents to the pharmacy for required consumable supplies and sign the indent record upon receiving drugs.
12. Receive consumables from the pharmacy, verify them with the request form, and store them appropriately.
13. Provide pre-operative medicine prescriptions.
14. Ensure patient comfort in the waiting lounge.
15. Inform patients that their token number will be displayed on the token display board.
16. Provide instructions and supervise interns in assisting patients with form filling.
17. Inform patients that their token number will be displayed on the screen.
18. Assign interns to patients and introduce them.
19. Cross-check waiting times for patients.
20. Handle any discrepancies in services provided with a gentle approach.
21. Report any service area problems to the concerned department.
22. Provide a brief explanation of the dilation procedure to patients and ensure their dilation is not delayed.
23. Track day-to-day appointments.
24. Verify that patients aged between 18 and 30 are assigned to Lasik in-charge doctors.
25. Inform the Lasik in-charge if patients inquire about Lasik.
26. Inform the Lasik in-charge if surgery patients are arriving.
27. Inform the Lasik in-charge if pre-op/post-op patients are arriving.
28. Perform any other job assigned by the Managers.
**Requirements**:
**Skills**:
- Highly positive attitude
- Strong verbal and written communication skills
- Excellent interpersonal skills
- Ability to multitask effectively
- Strong problem-solving skills
- Excellent time management abilities
- Good leadership skills
- Flexible and responsible approach to work
- Ability to maintain patience in all situations
- Ability to follow instructions
- Good knowledge of customer care principles
- Non-judgmental approach
- Self-motivation
- Selling skills
- Good behavior
- Self-starter and target-oriented
- Quick learning ability
- Good listening skills
- Decision-making skills
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