L1 Application Support

3 days ago


Mumbai Maharashtra, India Harjai Computers Full time

We are having resource requirements for “IT Production Support - L1/L2” Role, and I am sharing detailed JD for your quick reference. Request you to share few relevant profiles with product and tech knowledge in insurance domain.

**1: Duties Responsibilities ( List in the order of importance the duties responsibilities of this job)**

***
- Creating FAQ, Escalation matrix and other policy documents for production support
- Regular updates to production support lead on Production tickets, SLA status
- Additionally, resource should have a good knowledge of Insurance - Motor and Health product.

**2: Technical Competencies**:

- Good knowledge of MS-SQL Server and MS-Office.
- Experience in managing tech support and technology processes.

Mode of work:

- Work from Office
- Working days - 6 days (Sunday if required ) comp-off will get.
- Shift Timings - 2 Shifts Morning (8am to 5pm)
- Afternoon (1pm to 10pm)
- weekly offs will be as per roster


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