Salesforce Multi-cloud Administrator

14 hours ago

Bengaluru Karnataka, India N2P Systems Full time

**About the Role**

**Key Responsibilities**
- Own and manage all aspects of **Salesforce system administration**, including configuration, user setup, profiles, permissions, and security settings.
- Administer and optimize multiple Salesforce Clouds — **Sales, Service, Loyalty Management, Experience Cloud**, and integrations with **Marketing Cloud** and **Data Cloud**.
- Design and implement **automation solutions** using **Flow Builder**, **Process Builder**, and **Workflow Rules** to streamline business processes.
- Manage **data models**, objects, validation rules, and page layouts to ensure consistency and efficiency.
- Perform **data migration and maintenance** using tools such as **Data Loader** and **Jetstream**.
- Collaborate with business and technical teams to gather requirements, prioritize changes, and support project rollouts.
- Support **Agile/Scrum** delivery by tracking work items, defects, and enhancements using **Jira** and **Confluence**.
- Maintain **documentation**, monitor system health, and manage platform updates and releases.

**Required Skills & Experience**
- **5-7 years** of hands-on experience as a **Salesforce Administrator** with exposure to **multi-cloud environments**.
- Proven expertise in **Sales Cloud**, **Service Cloud**, **Experience Cloud**, and **Loyalty Management**; familiarity with **Marketing Cloud** and **Data Cloud** integrations preferred.
- Strong working knowledge of **Salesforce automation tools**, **data migration**, **user management**, and **security models**.
- Proficiency in **REST/SOAP APIs** and integration frameworks.
- Experience with **Jira**, **Confluence**, and Agile methodologies.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.

**Certifications**
- **Salesforce Certified Administrator** (mandatory).
- Additional certifications such as **Service Cloud Consultant**, **Loyalty Management Consultant**, or **Marketing Cloud Administrator** are a plus.

Pay: ₹600,000.00 - ₹1,000,000.00 per year

**Experience**:

- Salesforce Marketing Cloud: 5 years (preferred)

License/Certification:

- Salesforce Certification (required)

Work Location: In person

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