Salesforce Solution Architect

**Job Category **:Customer Success Group **Job Details**: Salesforce Industries is looking to expand our Customer Success team by hiring talented and enthusiastic Industry Solution Architects across Telecom/Media & Entertainment industries. Salesforce Industries’ goal is to deliver rapid, value driven customer solutions for complex business problems. Our Industry Solution Architects play a key role in determining the optimal use of the Vlocity product in the customer environment. We are looking for industry experts who are passionate about the digital transformation of Telecom and customer experience. Your responsibility is to understand the customer’s business requirements, design, and configure the desired solution. This is a focused team of industry experts whose mission is to work with our largest and most important customers and implementation partners to deliver solutions that delight the customers. **Responsibilities** - Effective in working with customers, including business executives, business analysts, and IT development staff - Effective in understanding business needs and distilling the information into business and technical requirements - Comfortable working with complex business requirements and translating into the design of solutions, including insurance product configuration, rate models, user stories, business rules, etc. - Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers. - A collaborative and empathetic relationship with the business stakeholders will be central to your role. Your commitment to their success should never be in doubt. - You’ll be a key channel back to the Salesforce Industries product management team as they look to drive innovation and improvements into future releases of Industry Cloud products. - If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you. - This role will require travel to customer locations. **Industry Experience - Telecommunications and Media / Consumer Goods** **Must Have**: - At Least 10+ years of Industry experience - Hands-on experience of Salesforce Platform - Help in mapping business requirements to Salesforce Industry(SFI) Vlocity - product functionality - Engage business users to understand requirements and create solution designs - Identifies ‘What to implement’ in Vlocity CRM and ‘Solution’ level designs - Able to evaluate the long-term impact of implementing a capability - Any conflict - or limitations, impact on operations, roadmaps, or upgrades - Knowledge of modules (EPC, CPQ, OM, and Digital Commerce) - You will have a proven track record of successful delivery of customer projects, - preferably enterprise CRM implementations for Telecom clients - You’ll have excellent communication skills to communicate with customers, - partners, and internal team members - You’ll have the vision to help us take our company to the next level **Technical Skills**: - Ability to technically lead complex projects throughout the complete IT lifecycle (Analysis, Architecture, Design, Build, Test & Production) - Hands-On experience of CPQ, EPC configuration - Process modelling tools and best practices - Project management tools and best practices - Data modeling - Systems analysis and design **Desired Qualifications/Certifications**: - Bachelors or Masters degree in Computer Science, Software Engineering, - Business or a related field - Salesforce Sales/Service Cloud Consultant - Salesforce Administrator - Salesforce Developer - Certified Scrum Master / Certified Product Owner **Accommodations**: **Posting Statement**: At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce welcomes all.