Ucc Service Owner

5 days ago

Thiruvananthapuram Kerala, India UST Global Full time

9 - 12 Years
- 1 Opening
- Trivandrum

**Role description**:
**Role Summary**:
As the **Collaboration & Mobility Service Owner**, you will lead enterprise collaboration tools and mobile communication strategies for BFSI clients. The role focuses on Microsoft 365, Teams (non-voice), SharePoint, Exchange, secure mobility, and ensuring a seamless and compliant user experience.

**Key Responsibilities**:

- Define and implement UCC collaboration and mobility strategy.
- Manage Microsoft 365 suite (Exchange, Teams, SharePoint) and secure mobile solutions (BYOD, MDM).
- Oversee compliance tools such as DLP, Mimecast, and encryption services.
- Coordinate incident resolution, root cause analysis, and continuous service improvements.
- Promote collaboration innovation using AI-powered tools, hybrid cloud integrations, and automation.
- Lead cross-functional stakeholder meetings and vendor engagements.
- Maintain service documentation, SOPs, and governance reports.
- Ensure mobility policies align with BFSI security and compliance standards.

**Required Skills & Qualifications**:

- 10+ years in IT services; 5+ years in UCC or enterprise collaboration.
- In-depth knowledge of M365, Teams, SharePoint, Exchange, DLP, and secure mobility platforms.
- Familiarity with tools like Intune, AirWatch, and other enterprise mobility management systems.
- Strong leadership and vendor management abilities.
- Experience with BFSI security and compliance frameworks.
- Preferred certifications: ITIL, PMP.

**Performance & KPIs**:

- Reduction in recurring incidents and service escalations
- SLA adherence and backlog management
- User adoption rates for collaboration tools
- Audit readiness and compliance effectiveness
- Completion of service improvement initiatives

**Skills**:
M365,Microsoft Sharepoint,microsoft teams

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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