Service Desk Technician

2 days ago

Mumbai, India Orange Business Full time

**About the role**:

- To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
- To provide a professional first technical point of contact for the customer.
- Basic and Medium complexity fault-related cases diagnose and/or repair by effectively utilising software diagnostics and other Network/product utility programs.
- To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
- To perform technical escalations in line with company procedure.
- To monitor systems, customer networks and products, and deal with alerts and events as appropriate.
- To liaise and refer issues to correct/relevant entities
- Document all troubleshooting and a case management actions in ticketing tool.

**About you**:

- BE /BSc IT/BCA/Diploma in Engineering
- Overall IT experience 2-3 years
- CCNA prefered
- ITIL V3 /V4 certified
- Faimiliar witH ITSM (ServiceNow) & Monitoring tools
- Excellent customer skills are required.
- Good interpersonal and communication skills.
- Good time management, and organisational skills.
- Ability to work under pressure.
- Ability to deal with multiple tasks.
- Team work, uses a team approach to solve problem when appropriate.
- A determination to process tasks according to pre-defined processes is essential.
- Ability to build relationships with peer and management levels both with clients and the company management.
- Proactive, self motivated

**Additional information**:
NA

**Department**:
International Zone

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous

**Contract**:
Regular

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